Branch Manager

About the role:

Do you have experience in working in a customer service environment? Are you brilliant with people? Do you pride yourself in being able to lead from the front?

Well, we have a rare opportunity you might be interested in!

We have the opportunity for you to join our branch network as a Branch Manager in our Flagship Branch on the busy High Street of Darlington. We are looking for an individual to get involved with our talented team and become one of the faces of Darlington Building Society in the area of Darlington.

As a Branch Manager, you and your team will be responsible for making sure your branch gives our members the best service possible from the moment they walk into the branch. Your leadership skills, customer service experience, and keen commercial mind will consistently create great results for your team. In addition to this, our leaders bring our core values to life, creating a positive culture by encouraging their team members to be yourself, be better and be trusted by encouraging teamwork, personal growth and development.

Working in the heart of the branch alongside your team, you’ll make sure they are fully trained, continuously supported and coached to perform to the best of their ability. Leading a well-established team to success by being the driving force behind the branch.

Our branches are always busy, allowing you to maximise your organisational skills, having an agile approach to work and the ability to adapt quickly while maintaining high levels of member service whether that’s face to face or through telephony and digital methods. You will also be commercially minded and someone who is able to translate this to results through the support and leadership of the branch.

Our most successful branch managers love working with people, listening, learning, and putting their own ideas forward. As with any customer service environment, you’ll need to be resilient, versatile, and flexible, and always ready to prioritise to achieve first-class member experiences. You will have a great understanding of the need to be part of the community, bringing this to the forefront of everything the Branch does.

In return, we will provide you with continuous training and development as well as opportunities to grow and progress your career with within Darlington Building Society.

We are looking for people who:

• Passionate about delivering exceptional customer service
• A strong leader with a background in management at branch level
• You are a great listener & have good attention to detail
• Work well within a team and have a ‘one-team’ mindset
• Have excellent communication skills
• Financial Services experience would be desirable, preferably with leadership experience
• Commercially minded at all times

Why Work For Us?

We are committed to paying our people fairly for the role they undertake and provide a wide range of benefits to support our colleagues’ finances and wellbeing. Darlington Building Society has a Passion For Talent, allowing you to shape your career within the Society, offering learning and development programmes to give you everything you need to succeed.

What we can offer you:

· Annual Bonus Scheme

· 10% Employee Contribution Pension Scheme

· 4 x Annual Salary Life Cover

· Minimum of 2 days for volunteering

· Employee benefits platform

· Health Care Cash Plan

· Enhanced Family Friendly Leave Entitlements

PLUS MANY MORE!!!

To find out more information, please look at our Careers page

About our Society

Darlington Building Society is an award-winning organisation, and our vision is to be a thriving, independent regional building society that creates a feeling of pride amongst its staff, members, and community.

At Darlington Building Society we pride ourselves on making a difference to our customers by encouraging saving, supporting home ownership, and sharing our knowledge and resources with our local communities. We have 9 branches from Stockton to Northallerton, via Bishop Auckland, Barnard Castle, Redcar, Middlesbrough, Guisborough and Yarm. Our head office is based in Darlington along with our High Row Branch.

Job Details

Job Type – Full time, Permanent

Location – Darlington (although travel to other branches may be needed on occasions)

Salary - £39,889.76

PLEASE BE ADVISED THAT IF YOU DO NOT APPLY DIRECTLY ON OUR WEBSITE YOUR APPLICATION MAY BE ADDED TO OUR ATS