Branch Manager

About the Role:

Our branches are at the heart of our communities, our front line, where we meet our customers and go above and beyond to help them every single day. We pride ourselves on creating an outstanding customer journey, ensuring we are there to listen and offer face to face financial advice on our local high streets. This is why we have been crowned Best Regional Building Society for 8 years in a row!

We are therefore very excited to be recruiting for a Branch Manager to lead our growing team!

As Branch Manager your focus will be on delivering great results and providing a consistently brilliant customer experience. You will coach, develop and inspire colleagues to maximise their potential.

You will have the opportunity to develop meaningful community relationships within the branch location, as Branch Manager you will be instrumental in raising the profile of your branch and our Society. This could be anything from holding community talks and sessions to educate on all things financial, to supporting local charities to secure community grants!

You will be responsible for ensuring the branch meets all legislative, audits, code of practice and internal control requirements. You will also be responsible for the oversight of cash management within the branch. There is also an expectation to travel across the network for meetings.

This role is 35 hours per week over 6 days.

About You:

As a credible people leader, you will have first class communication skills, you will also have the natural ability to motivate and lead from the front. Your strong leadership, coaching, and mentoring skills will see your team maintain the very highest levels of customer satisfaction and customer advocacy we strive for.

Your experience of working in a customer-facing management role and achieving organisational KPI’s will stand you in great stead to take the branch forward in achieving its goals.

We understand you may not have worked in financial services before, and that’s OK, but the desire to learn and develop new skills will be important to us as you flourish in your new role.

As an inclusive employer and a part of a member owned mutual, we aim to reflect the communities we serve. We encourage applications from candidates from a variety of backgrounds and life experiences. Individuality is good for you, good for us and great for our customers.

About Us:

Our branch teams are the face of our Society. They are our connection to the community and a hugely positive part of the high streets, towns and cities in which we are located.

The main purpose of our branches is the provision of reputable savings and mortgage accounts, this is underpinned by solid financial advice for those who live in and around our branch locations.

Priority for us in the branch network is maintaining great relationships with both existing and potential customers through consistent customer engagement. We pride ourselves on being a dependable source, here to help our customers understand and address their ever-changing financial needs.

We are always busy developing community spaces, supporting local groups and creating a long term legacy to benefit our communities.

As an inclusive employer and member owned mutual, we aim to reflect the diverse communities we serve and encourage applications from candidates of all backgrounds. We believe everyone should feel valued, respected, and celebrated for who they are, we want colleagues to feel this is a place they belong. A place to be you.

What do you get in return? As well as receiving a competitive annual salary based on above-market pay scales, our reward package includes:

Financial

• Corporate bonus scheme (on target 10%, up to a maximum 15%)
• Pension scheme (up to 9% employer contribution)
• Annual performance related pay reviews
• Colleague mortgage scheme
• Electric car salary sacrifice scheme
• Life assurance (4x salary) and income protection
• Access to our financial advisers
• Access to a range of high street and online discounts

Work/Life Balance

• A 35-hour weekly contract
• 30 days’ annual leave + bank holidays
• The option to buy and sell up to 5 days’ holiday
• Above statutory family leave entitlement - 3 months full pay, 3 months half pay, regardless of gender or route to parenthood

Health and Wellbeing

• Private medical insurance
• Access to a health cash plan through a Medicash scheme
• Access to an employee assistance programme
• Free onsite gym at our Cobalt head office and access to discounted gym’s
• Two paid volunteering days’ each year
• Cycle to work scheme

Recognising there’s no one-size-fits-all approach to recruitment, we’re committed to ensuring every candidate has the opportunity to showcase their full potential throughout the recruitment process. We strive to make our processes as accessible as possible, if there are any ways in which we can provide support or make adjustments, we would love to discuss this with you, you can contact your Recruiter for this vacancy at [email protected]