Business Application Support Analyst

Business Applications Support Analyst

Permanent, full-time

Remote, preferably North-West England or Aberdeen area

About us

James Fisher is a global engineering services company. From our origins as a ship owner and operator, we’ve evolved to provide the expertise and innovative technology our customers need in the harshest of environments across Energy, Defence and Maritime Transport.

We are relied on to help our customers deliver on their promises and realise their ambitions safely, efficiently and responsibly.

We have a strong heritage built on the foundations of our people and innovation. Alongside our valuable partnerships with customers, communities and suppliers, we are embedding a more sustainable approach across our business.

Our strategy is centered around the One James Fisher ambition. We are building a stronger, more cohesive engineering service company operating in the Blue Economy.

• The Energy Division provides safe, sustainable products and services for two core markets, oil and gas and renewables.
• The Defence Division provides underwater systems and life support capabilities, for the defence and commercial diving markets.
• Maritime Transport is a leading provider of global maritime shipping and ship-to-ship (STS) transfer services.

Together, we are building a brighter, bolder and more innovative future.

The Role

Business Applications Support Analyst James Fisher & Sons (JFS)

As a Business Applications Support Analyst at James Fisher & Sons (JFS), you will play a key role in maintaining and optimizing our core business systems to support strategic goals. Your responsibilities include troubleshooting technical issues, assisting with system upgrades, and ensuring the seamless operation of our ERP and related solutions. You will embody JFS’s valued behaviors by thinking creatively to solve challenges and drive innovation, collaborating with integrity and fairness, delivering results with enthusiasm, and demonstrating resilience in tackling obstacles with accountability. If you're ready to work on transformative projects and make a significant impact, we want to hear from you!

Principle Accountabilities

• Provide first-line support for ERP and other core systems, including Microsoft Business Central and IFS.
• Troubleshoot and resolve technical issues related to systems, monitor system performance and implement improvements when needed.
• Liaise with system support partners where needed to resolve issues.
• Assist with the implementation and upgrade of systems.
• Collaborate with various departments to understand their needs and provide appropriate solutions.
• Conduct training sessions for end-users to ensure effective use of systems.
• Maintain documentation related to systems, including user manuals and technical guides.
• Ensure data integrity and security within the systems.

Qualifications and Experience

• Degree or equivalent in Computer Science, Information Technology, or a related field.
• Knowledge of business analysis and process mapping.
• Proven experience in supporting ERP systems, specifically Microsoft Business Central or IFS.
• Excellent communication and interpersonal skills.
• Knowledge of SQL and database management is a plus.
• Experience in Organisational Change Management.
• Experience with system integration and data migration.
• Familiarity with business processes in finance, supply chain, and operations.
• Strong troubleshooting and problem-solving skills.
• Meticulous attention to detail to ensure issues resolved correctly and efficiently.
• Creative and innovative thinker who can develop new solutions to meet evolving ERP challenges.

If this sounds like the ideal next step in your career, then click ‘apply’ now!

You can find out more about James Fisher & Sons group companies and valued behaviours by watching a short film here: We are One James Fisher - YouTube

Due to the volume of applications, we receive for our vacancies, on occasion applications may close before the deadline, so please apply early to avoid disappointment.

James Fisher and Sons are committed to taking positive action on diversity and strongly encourage applications for candidates from all backgrounds. We are proud to be a Disability Confident employer and recognise that our success depends on our talented and diverse workforce. For more information Click here