Business Development Manager
Company
Location
Rotherham, England, United Kingdom
Posted At
5/15/2025
Advertise with us by contacting: [email protected]
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Description
Role Responsibility
Business Development Manager
£65,000 to £75,000
40 hours per week, Monday to Friday
Hybrid Working with travel to our site in Wath upon Dearne, Rotherham, South Yorkshire, S63 7ER (1 to 2 days per week)
About Us
Our G4S Customer Contact Centre in Wath Upon Dearne provides advice and support to the public on behalf of our clients.
About The Role
We're looking for a highly accomplished Business Development Manager to drive growth within our Contact Centre Services and Business Process Outsourcing division. The role demands a comprehensive understanding of contact centre technology, customer contact strategies, and market opportunities. The ability to leverage an existing network and a strong reputation to sell complex, end-to-end outsourced contact centre solutions is critical.
As Business Development Manager, your primary focus will be to drive significant revenue and margin growth by developing and executing a robust sales program. This includes expanding our client portfolio, cultivating strong relationships with prospective clients, and proactively identifying new business and supplier opportunities.
A key responsibility will be to generate and develop new business opportunities through a comprehensive sales cycle. This will include utilising a broad network of industry contacts, introducing and closing new business opportunities. Whilst the primary goal will be to establish a robust BPO sales pipeline, leveraging G4S BPO's strengths in the Public Sector while strategically expanding into horizontal markets, including the Private Sector. This will encompass a range of service offerings such as Customer Service, Casework, Complaint Handling, Quality Assurance, and various back-office functions.
Success in this role requires strong partnerships across internal departments, including Service Delivery, Support & Enablement, Governance, Client Management, and Bid Management. You will work collaboratively with these teams to drive measurable growth results that benefit our organisation.
Other Key Responsibilities
Essential Criteria:
While working for G4S, you are entitled to a number of benefits and offers from G4S partners and other organisations, from employee assistance provided through WeCare, to RAC cover and so much more, including the below;
Business Development Manager
£65,000 to £75,000
40 hours per week, Monday to Friday
Hybrid Working with travel to our site in Wath upon Dearne, Rotherham, South Yorkshire, S63 7ER (1 to 2 days per week)
About Us
Our G4S Customer Contact Centre in Wath Upon Dearne provides advice and support to the public on behalf of our clients.
About The Role
We're looking for a highly accomplished Business Development Manager to drive growth within our Contact Centre Services and Business Process Outsourcing division. The role demands a comprehensive understanding of contact centre technology, customer contact strategies, and market opportunities. The ability to leverage an existing network and a strong reputation to sell complex, end-to-end outsourced contact centre solutions is critical.
As Business Development Manager, your primary focus will be to drive significant revenue and margin growth by developing and executing a robust sales program. This includes expanding our client portfolio, cultivating strong relationships with prospective clients, and proactively identifying new business and supplier opportunities.
A key responsibility will be to generate and develop new business opportunities through a comprehensive sales cycle. This will include utilising a broad network of industry contacts, introducing and closing new business opportunities. Whilst the primary goal will be to establish a robust BPO sales pipeline, leveraging G4S BPO's strengths in the Public Sector while strategically expanding into horizontal markets, including the Private Sector. This will encompass a range of service offerings such as Customer Service, Casework, Complaint Handling, Quality Assurance, and various back-office functions.
Success in this role requires strong partnerships across internal departments, including Service Delivery, Support & Enablement, Governance, Client Management, and Bid Management. You will work collaboratively with these teams to drive measurable growth results that benefit our organisation.
Other Key Responsibilities
- Develop and implement a strategic sales plan to drive annual new revenue growth targets, achieve and improve bottom line growth.
- Identify and pursue new business opportunities with potential clients of all sizes in the BPO market.
- Build and maintain relationships with key client decision-makers through consistent networking.
- Manage the entire sales cycle, starting from lead generation and demand generation.
- Ensure that Statement of Works (SOW) expectations are competitive in the market.
- Report on sales cycle performance and provide insights for course correction that are in sync with market trends.
- Identify upselling and cross-selling opportunities for existing clients and create tailored solutions to meet their evolving need.
- Have a strong network of contacts within the BPO industry to provide market intelligence and insights.
- Work in partnership with the Client Partnership team to target new BPO opportunities with existing clients through the upselling of services.
Essential Criteria:
- Must possess significant knowledge of Contact Centre Technology, Customer Contact Strategies, and Market Proposition.
- Proven experience in Business Development, specifically within the Business Process Outsourcing (BPO) sector.
- Excellent reputation and networking contacts.
- Proven track record of meeting or exceeding sales targets.
- Ability to sell end to end solutions, including outsourced Contact Centre solutions.
- Excellent communication and interpersonal skills.
- Comfortable working with various IT systems and adaptable to new technologies.
- Confident negotiator and ability to ‘close the deal’.
- Demonstrated proficiency in utilising sales tools, including Sales Navigator, Salesforce, and CRM software.
- Ability to work independently and as part of a team.
- Willingness to travel as needed.
While working for G4S, you are entitled to a number of benefits and offers from G4S partners and other organisations, from employee assistance provided through WeCare, to RAC cover and so much more, including the below;
- Progression, training and development catered to you.
- Refer A Friend incentives.
- Company pension scheme with employer contributions.
- G4S Life Assurance Scheme.
- Subsidised healthcare plan.
- Charity work- Match-IT and Payroll Giving.
- Confidential Counselling Services.
- 24/7 support specialising in health and medical.
- Discounts on high street shops and brands including several leading high street brands, retailers and travel suppliers.
Advertise with us by contacting: [email protected]
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