Business Operations Partner - Salesforce

About RWS Sales Operations

The Sales Operations Department provides operational and strategic support to global sales teams and is the critical link between sales and many cross-functional departments. The team works closely with many departments to ensure all activities are completed with a high degree of accuracy. The team has a reputation for high standards and high-quality data provision, and this reputation needs to be maintained at all times.

Job Purpose:

This role will involve managing the sales order process with responsibilities for new and renewing business, ensuring accurate records are maintained for reporting and auditability, as well as working on strategic projects and driving efficiency. You will play a key role in data management, optimizing processes, and identifying opportunities for improvement. We are looking for someone who thrives in a fast-paced environment, enjoys problem-solving, and is eager to implement new ideas to enhance operational efficiency.

Key Responsibilities

• Partner with global sales and renewal teams to facilitate the order process.
• Build and maintain strong cross-functional relationships with key departments, including Sales, Legal, and Finance, to achieve strategic objectives.
• Diligently review orders and supporting documentation submitted for processing, check for completeness and clarify any issues, update CRM system accordingly.
• Ensure the integrity and consistency of corporate data.
• Investigate and resolve discrepancies, escalating where necessary to line manager.
• Liaise with technical and Finance teams to ensure delivery of business-critical information.
• Review and update the CRM system with all contractual and deal-related information.
• Prepare and distribute reporting to various departments and levels of the organization.
• Administration duties as necessary supporting Global Business Operations Teams.
• Own regional onboarding and training for new employees.
• Assess and advise current sales and business practices to provide innovative approaches for improved efficiency and effectiveness.
• Partner with regional sales teams for adoption and execution of Sales Operations best practices.

Skills & Experience

• Highly numerate with excellent attention to detail
• Fast learner with a proactive approach to identifying issues and finding solutions
• Ability to thrive under pressure in a fast-paced environment
• Flexible and adaptable to change
• Team player with the ability to work on own initiative as required
• Ability to communicate confidently and effectively to convey information and collaborate with team members
• Excellent time management and deadline oriented
• Proficient in CRM systems ideally Salesforce.com
• Previous experience in a similar corporate role
• Strong business acumen
• Strong facilitation and influencing skills
• Educated to degree level ideally in a business-related discipline