Business Process Improvement & Best Practices (Conventional Trust)

Greater Manchester, England, United Kingdom

1/7/2025

Job Description

At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere.

We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what is all about.

We’re seeking a future team member for the role of Business Process Improvement & Best Practices (Conventional Trust) to join our Operational Change team. This role is located in Manchester, UK, and will work a Hybrid schedule (3 days per week in-office required).

You’ll Make An Impact In The Following Ways

• Develop and maintain a comprehensive understanding of operational manual processes within the Conventional Debt domain.
• Analyse and report on associated Average Handling Time (AHT) or Manual Touch Points (MTP), identifying opportunities for efficiency improvements.
• Be familiar with Operational Risk Events (OREs) and related operational 'pain points'. To ensure systemic controls/preventative measure are captured.
• Facilitate the collection and documentation of business requirements from Operations.
• Work closely with various stakeholders to ensure alignment on project goals.
• Translate operational needs into clear, actionable requirements for development teams.
• Act as a liaison between Operations and project teams, ensuring seamless communication and understanding.
• Provide subject matter expertise and guidance to project teams during the development and implementation phases.
• Prepare and deliver presentations to stakeholders on operational processes, AHT, OREs, and project progress.
  
  

To be successful, we’re seeking interest in the follow areas:

• Bachelor’s degree or the equivalent combination of education and experience is required.
• 6+ years of total work experience strongly preferred.
• Operations experience within financial services is strongly preferred.
• Corporate Trust background preferred.
• Background experience within change/execution management preferred.
  
  

At BNY, our culture speaks for itself. Here’s a few of our awards:

• America’s Most Innovative Companies, Fortune, 2024
• World’s Most Admired Companies, Fortune 2024
• Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024
• Best Places to Work for Disability Inclusion , Disability: IN – 100% score, 2023-2024
• “Most Just Companies”, Just Capital and CNBC, 2024
• Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024
• Bloomberg’s Gender Equality Index (GEI), 2023
  
  

Our Benefits And Rewards

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.