Business Process Manager

The British flower market is worth £1.2bn and MM Flowers supplies fresh cut flowers and bouquets to the U.K.’s and Europe’s leading flower retailers. We grow and source the highest quality and most beautiful blooms across the world, delivering colour, passion, and inspiration through breath-taking blooms.

Established in 2007, MM Flowers has grown exponentially every year and is based in a purpose built, state-of-the-art facility in Alconbury, Huntingdon. MM Flowers employs over 900 people who are dedicated to delivering exceptional quality and service to our customers.

To continue our tremendous growth, we need the brilliant people to help us achieve our goals. We aim to deliver excellence at every point in the supply chain from distribution to processing, technical standards through to marketing, with consideration for our people and the planet at the heart of everything we do.

If this sounds like a company that you would like to be a part of, and you have the talent, energy, and drive to be a part of shaping our journey, we would love to hear from you.

We are currently looking for a Business Process Manager

The Business Process Manager is a key role for MM Flowers during an exciting time of change, transformation, and enablement of future business critical projects. The role will be a key enabler on the delivery of significant technology focused projects, and the continual development of the digital landscape across the business.

Working closely with business stakeholders, the Business Process Managers will ensure that the future state of the organisation processes, systems and data has alignment with the wider strategy.

If you’re looking for development outside of your current team, a Business Process Manager role could be an opportunity you hadn’t considered. The role is new to MM Flowers for this project and is responsible for driving continuous business process improvements, adoption of industry best practice, and implementation of new ways of working to support our strategy through the Digital Transformation agenda.

This is a huge opportunity to utilise your subject matter expertise to assist in the successfully delivery of a major digital business transformation at MM Flowers.

Daily Responsibilities

• Identify process improvements that meet agreed business outcomes without substantial customisation of our technology platforms.
• Understand all business processes across the defined workstreams (e.g. Procure to Pay, Plan to Produce), ensuring current processes are fully mapped, documented, and agreed in collaboration with the Programme Director (PD), Subject Matter Experts (SME) and Business Analysts (BA)
• Work collaboratively with the project team and PD to define and agree a business case, business outcomes and KPIs that can measure success for each phase of the project.
• Ensure “to-be” processes are mapped and SMEs, GLT members and project analysts are engaged to deliver defined improvements and measurable business outcomes.
• Drive continuous business process improvements, adopt best practices, and ensure alignment of processes (to a business blueprint) through delivery of the project's change management strategy & plans.
• Ensure technology solutions meet the designed business processes and escalate where the platform (ERP or WMS) will not achieve business outcomes.
• Ensure high quality master data is available without multi-entry points and silos.
• With the Change Manager deliver key training materials to ensure effective implementation.
• Take ownership of new ways of working on go-live.
• Perform the required tasks at all project stages including design, build, data migration, delivery, and implementation to ensure a successful go live.
• Drive the agreed value for your business area/s and ensure business outcomes are met.

What you can already do

• Strong analytical and problem-solving capability
• The ability to challenge yourself and others not always settle for the current way of working.
• Process development and execution experience,
• Can demonstrate having worked collaboratively and cross-functionally and be seen as an SME in your function.
• Be able to bring people on the “journey” and have effective stakeholder management experience.
• Ability to drive change and utilise change management techniques and approaches.
• Know “where you don’t know” and engage appropriate SMEs to ensure gaps are filled.
• Excellent influencing skills.
• Strong communication and interpersonal skills.

Familiarity with project management methodologies is highly desirable.

So, what’s the package? When you work at MM Flowers you get more than just a salary.

• Holiday allowances are calculated on the days worked and you can find your allowance in your offer letter.
• Pension Scheme - You will be auto-enrolled onto the company pension scheme after 3 months. At present we operate an auto enrolment scheme where you will benefit from contributions from us.
• Onsite Parking – free parking is available onsite.
• Recommend a Friend Scheme – £250 is payable to you when you recommend a friend who is successful through the application process and successfully completes their 3-month probationary period.
• Career Progression – we actively encourage employees from within the business to consider roles which become available and whether that be within their field or want to consider a cross functional move.
• Wonderful working environment– we are all working in a modern contemporary purpose-built State of the Art facility.
• We are committed to an open ethical and fair working environment and have a Whistleblowing Policy in place to ensure complaints and concerns are handled appropriately.
• We work with an Occupational Health provider to support employees both mentally and physically.
• We run corporate engagement initiatives throughout the year.
• We gather employee feedback annually to see how we can improve the employee experience.
• Grocery Aid

What are you waiting for, we would love to hear from you.

If this position doesn’t match your experience but you love the sound of MM Flowers we welcome speculative applicants, please forward your cv and a covering letter about the type of role or function you are interested in being considered for.

MM Flowers are a proud equal opportunity employer, and we understand the benefits of nurturing a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, colour, sex, religion, national origin, age, sexual orientation, gender identity, gender expression, disability, genetic information. Applicants who require a reasonable accommodation to complete the job role advertised are encouraged to apply.

We believe we can only achieve our potential if we employ a diverse population of people, ideas, and perspectives. We are committed to grow our workplace culture, encouraging team members to feel unique valued and engaged, enabling them to achieve their full potential.

All recruitment activities go through our internal Talent Acquisition Team and currently, this role doesn’t require agency input. Please do not forward resumes directly to MM Flowers employees/managers; we do not accept unsolicited resumes and are not responsible for any associated fees.