Business Transformation Manager

London, England, United Kingdom

3/27/2025

At M&G our purpose is to give everyone real confidence to put their money to work. As an international savings and investments business with roots stretching back more than 170 years, we offer a range of financial products and services through Asset Management, Life and Wealth. All three operating segments work together to deliver attractive financial outcomes for our clients, and superior shareholder returns.

Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.

We will consider flexible working arrangements for any of our roles and also offer work place accommodations to ensure you have what you need to effectively deliver in your role.

The Role:

The Business Transformation Team is at the heart of reshaping the Asset Management business to meet the demands of a dynamic and competitive landscape. Responsible for driving transformational change across the organisation, this team is focused on helping to enable scalable growth, operational excellence and market leading client experience. As a Business Transformation Manager, you will play a crucial role in enhancing elements of the operating model within the Asset Management business and driving cross-functional change which delivers on our strategic objectives. This role will initially focus on transformation related to our Client Experience ambition and involve designing programmes of work aligned to improving key clients journeys, implementing scalable operating models, driving efficiencies, and managing complex transformation projects through to benefit delivery. Joining this team means stepping into a role where you will make a tangible impact.

Key Responsibilities:

• Develop and implement plans to which deliver measurable improvements to our client journeys, in line with our client experience strategic vision
• Use problem-solving and collaborative skills to address challenges across multiple functions, often navigating ambiguity to drive practical, strategic solutions
• Manage the planning, analysis and implementation of initiatives
• Partner with teams in Global Distribution & Proposition, Investments, Operations, Compliance and Technology to shape and deliver initiatives, ensuring cohesive execution across departments.
• Build positive relationships with senior stakeholders within the organisation.
• Challenge the status quo, thinking differently and bring new ideas.
  
  

Skills and Experience Required:

• Knowledge of key client journeys throughout pre-sales, sales and service, ideally within asset management or financial services.
• Experience in client journey mapping and knowledge of different requirements driven by client type, regulatory jurisdiction and proposition design.
• Strong problem-solving skills, with a demonstrated ability to navigate ambiguity and apply critical thinking to complex issues.
• Proven experience delivering change related to improving Client Experience.
• Ability to influence and work effectively with stakeholders at all levels, aligning cross-functional teams to achieve transformation goals.
• Critical thinker with strong analytical abilities, able to balance high-level objectives with practical project management.
• Excellent communication skills, with the ability to present ideas and project updates to senior leadership.
  
  

Work Level: Manager/Expert

Location: London

Closing Date: 11/04/25

We have a diverse workforce and an inclusive culture at M&G plc, underpinned by our policies and our employee-led networks who provide networking opportunities, advice and support for the diverse communities our colleagues represent. Regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.

M&G is also proud to be a Disability Confident Leader, and we welcome applications from candidates with long-term health conditions, disabilities, or neuro-divergent conditions. Being a Disability Confident Leader means that candidates who meet the minimum criteria of a job, will be offered an interview if they 'opt in' to the scheme when applying.

If you need assistance or an alternative means of applying for a role due to a disability or additional need, please let us know by contacting us at: [email protected]