Card Dispute Associate

Cardiff, Wales, United Kingdom

11/19/2024

Our aim is to give customers clarity and control over their money, by allowing customers to manage it entirely through the Starling banking app. We are looking for a Card Dispute Associate to join our team on a full-time basis and support our growth for a next generation, digital bank.

Closing date: 10am, Tuesday 26th November

This is an internal only opportunity, open to colleagues currently working in Customer Operations in either Cardiff, Southampton or Manchester.

We recently held an internal careers session with the Card Disputes team, tune in here to find out more before applying: https://starlingbank.360learning.com/paths/66db252dbe58b96ec7cb1343/home

Responsibilities include:

• Supporting customers through their dispute resolution in a value driven and empathetic manner.
• Creating and maintaining Chargeback Disputes through Mastercard Connect in line with timeframes, regulations and requirements. - Liaise with cardholders through in-app messages, outbound calls and emails
• Using your analytical skills and disputes knowledge to find the best resolution for the customer and the bank
• Keep up to date with Mastercard Chargeback rules to ensure claims are submitted correctly.
• Identifying trends in customer disputes and escalating them within the team
  
  
  

Requirements

• Strong customer focus
• Excellent communication skills, both written and oral.
• Experience in financial services or a similar environment.
• Experience of Retail card disputes would be desirable, but not essential as full training will be given.
• Enthusiastic and adaptable to a rapidly changing environment.
• Strong team worker who is also able to work alone to achieve their goals
• Ability to balance workload and deal with multiple priorities
  
  
  

Benefits

• 25 days holiday (plus take your public holiday allowance whenever works best for you)
• An extra day's holiday for your birthday
• Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off
• 16 hours paid volunteering time a year
• Salary sacrifice, company enhanced pension scheme
• Life insurance at 4x your salary & group income protection
• Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
• Generous family-friendly policies
• Incentives refer a friend scheme
• Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
• Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing
  
  

About us:

You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway.We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems.

Starling Bank is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice.By submitting your application, you agree that Starling Bank may collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we may process, where we may process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.