Casework Administrator

Company: Elizabeth School of London

Job Title: Casework Administrator

Employment Type: Full-time (Monday to Friday), Permanent

Salary: £25K to 28K (Based on Experience)

Location: ON-SITE, Canary Wharf, London, UK (E14 9GE)

Department: Registry

About Elizabeth School of London

Elizabeth School of London (ESL) is a vibrant, collegiate community offering broad and academically rigorous degree programmes. Our aim is to equip graduates with the skills and knowledge increasingly sought by employers and society.

About the Role

The Registry at ESL is seeking an efficient Casework Administrator to provide administrative support in managing individual student academic cases, including academic appeals and misconduct. The role involves coordinating casework processes, maintaining accurate records, and ensuring timely communication with relevant stakeholders. The successful candidate will play a vital role in the smooth operation of case management and compliance with institutional regulations

Key Responsibilities

Administrative Support:

• Assist in the administration of student academic cases, including appeals, academic misconduct, and complaints.
• Ensure all case-related documentation is accurately recorded, organized, and securely stored.

Coordination:

• Monitor case timelines and ensure deadlines are met.
• Schedule meetings, hearings, and appointments related to casework processes.

Communication:

• Respond promptly to inquiries from students, staff, and academic partners regarding casework procedures.
• Draft and issue correspondence, including outcome letters, notices, and updates.

Data Management:

• Maintain and update case management systems, ensuring data integrity and compliance with data protection regulations.
• Prepare reports and summaries of casework for internal review.

Policy Compliance:

• Support adherence to institutional policies and procedures related to academic appeals and disciplinary matters.
• Monitor compliance with academic policies and identify areas for improvement.

Person Specification

Essential Qualifications and Experience:

• Proven experience in an administrative role, preferably in a higher education or similar environment.
• Strong organisational skills with the ability to manage multiple tasks and meet deadlines.
• Proficiency in IT, and office software (e.g., Microsoft Office Suite).
• Excellent written and verbal communication skills.
• Attention to detail and accuracy in maintaining records and documentation.

Desirable Attributes:

• Familiarity with academic regulations and casework processes.
• Experience in a role requiring confidentiality and discretion.
• Ability to work both independently and collaboratively within a team.

Other Duties:

• Additional Responsibilities: Perform other duties commensurate with the post's level of responsibility and experience as required.
• Flexibility: Occasionally work outside normal office hours
• Occasional travel may be required.

Benefits:

• Annual leave (5.6 weeks) + bank holidays.
• Workplace pension scheme.
• Company Sick Policy (from January 2025).
• Statutory Sick Pay (SSP) (until December 2024).
• Statutory maternity/paternity pays.
• Career development opportunities
• Training and self-development opportunities.
• Gym membership discounts
• Retail discount schemes
• Cinema discounts
• Grocery discounts
• Cycle to work
• Investing and savings opportunities
• Financial wellbeing – personal debt advise.
• Financial wellbeing education
• My Mind Pal (mental fitness)

Equal Opportunities Statement

Elizabeth School of London is an equal opportunity employer committed to fostering an inclusive and diverse community. We welcome applications from candidates of all backgrounds and experiences.

Application Process

Informal enquiries can be made via email to Sam Koolmon at sam.k@elizabethschool.com Applications should be submitted via this link by 23:59 on 20 January 2025, referencing "CWO Jan 2025." Please include a CV and a cover letter addressing the duties, responsibilities, and key criteria mentioned above.

Elizabeth School of London welcomes applications from all sections of the community and values diversity. Candidates must demonstrate their eligibility to work in the UK according to the Immigration, Asylum and Nationality Act 2006.