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Who We Are
Metropolitan Gaming Group is the multi-channel gaming and leisure brand for people who live city life to the full. The home of Metropolitan Gaming Online and Metropolitan Casinos, we're dedicated to providing exceptional experience and service for our guest's whichever platform or venue they visit.
Our ten city destinations across the UK and Egypt include the iconic Empire Casino in Leicester Square, and London's newest luxury casino Metropolitan Mayfair. We're a 'Why Not?' brand that likes to challenge the status quo and we're passionate about: looking good, feeling great; keeping our finger on the pulse; doing things with a twist; and being safe hands for our customers and people.
Benefits
We value our employees and offer a benefits package to ensure your job is both fulfilling and rewarding. We offer the opportunity to learn and grow within the company, regular training and development, and to be part of an exciting high-performance team. On top of our competitive salary, here are some of the benefits we offer:
- 50% off food and beverages in all of our UK venues
- Extensive Rewards platform: discounts on travel, retail, hospitality, health and much more
- Company Sick Pay
- Company Pension
- Life Assurance
- Refer a friend incentives
- Financial advice services
- Employee health and wellbeing services
- Virtual GP Services
- Season Ticket Loans
- Employee assistance programme: A confidential helpline providing 24/7 advice and counselling
- Cycle to work scheme
The Role
To always carry out the duties of a cashier efficiently and ensure that the cash desk functions in an efficient and effective manner. When required to act in a supervisory capacity to ensure all duties of other cashiers are controlled in a manner which ensures compliance with laws, regulations and the policies of the Group and minimises the risk of loss through error, negligence or fraud.
Main Duties
- To assist the Cash desk Manager and in their absence deputise for them in the supervision and efficient operation of the cash desk.
- To compile and amend rotas when necessary to ensure that the cash desk is adequately staffed at all times.
- In the absence of the Cash desk Manager deal with any staffing issues or queries that may arise.
- Assisting the Cash desk Manager in the training and assessment of staff and in the compilation of training records and reports.
- Ensure that all Company records and paperwork is accurately and comprehensively completed in accordance with Company procedures and accounting guidelines and reporting errors and omissions to your manager.
- Investigating queries from head office or in-house.
- Updating points/player tracking for customers.
- Maintaining all ATMs.
- Processing all banking.
- Actively meet day-to-day customer service needs and respond appropriately to all queries.
- Positively support companywide customer service initiatives.
- Actively create a team environment and support other team members where possible.
- Keep management informed of major players and their transactions or of any unusual incident or event.
- Maintain a good working relationship with management and other departments within the Club.
- Report and refer to senior colleagues any unusual or major incidents of concern.
- Provide all visitors and members with the highest level of customer service to ensure that a unique guest experience is always achieved.
- Notify management immediately of any incident or circumstance which may result in a breach of the Gambling Act or Company’s rules and regulations or which may be subject to a formal report being made by the company.
- Regularly attend employee meetings and training events as and when required.
- Always Observe the conditions and requirements of the Cash Desk Procedure Manual, Guidelines, policies, directives and provisions of relevant legislation.
Who You Are
- Experience working at a cash desk in a supervisory role.
- Previous casino industry (Cash deck, Dealer etc) experience is preferred but not essential.
- Strongly numerate.
- Proactive approach.
- Good communication skills with peers and superiors.
- Organised and methodical.
- Upbeat and positive attitude.
- Exceptional Customer Service skills:
- A high level of personal integrity.
- A strong work ethic with a passion for exceeding expectations.
- Show respect and appreciation to all.
- Encourage and contribute toward a culture that supports everyone to be the best that they can be.
You Will Have
- Possession of a Personal Functional Licence (or appropriate gaming licence)
- Maintain active licence status throughout employment
- Ensure and complete an internal annual licence verification process advising the company and management immediately of any changes to personal licence status throughout the year
- Complete routine maintenance checks and payments in a timely manner in order to retain licenced status which permits you to undertake job role
Please Note: You must be aged 18 or above and have the right to work in the UK. 
