Change Analyst

Business Unit: COO, Customer Support

Salary range: £25,600 - £36,000 per annum DOE + red-hot benefits

Location: UK Remote with occasional travel required to Hub (Leeds, Gosforth, Glasgow)

Get out of your comfort zone. Live a life more Virgin.

Our Team

In this role you’ll actively support and help deliver both fraud and non-fraud regulatory, strategic and locally driven change initiatives safely across the operation. The role is instrumental to helping ensure business readiness, delivering changes effectively and successfully, thereby achieving the desired positive outcomes and benefits to customers, colleagues and the business. You’ll have the opportunity to work across multiple and different Fraud Operation teams, each with their own particular focus and purpose.

What you’ll be doing

• Championing the customer and leading change to improve the customer journey balanced with associated fraud and wider economic crime risk considerations.
• Facilitating a high-performance environment within Fraud Operations.
• Representing Fraud (& Risk) Operations and supporting projects alongside Subject Matter Experts & Managers to help ensure all change impacts on the operation are correctly identified, assessed and issues escalated in a timely manner with counter measures agreed and put in place.
• Managing and overseeing both business and people implementation readiness.
• Ensuring that processes are designed efficiently and implemented accurately and safely.
• Helping to deliver transformation and continuous improvement changes which deliver efficiencies and quality benefits through to realisation.
• Ensuring that all changes impacting the department have followed and meet the correct requirements of the internal governance standards and frameworks.
• Supporting with the reporting and communication of the status of all changes across Fraud Operations to varying individual and group stakeholders.

We need you to have

• Subject matter expertise and/or leadership/management experience of working in a fraud or risk environment.
• Subject matter expertise and/or experience of working in a change environment or role.
• A proven track record of successfully delivering significant changes.
• A background or qualification in project and/or lean manufacturing methodologies.
• A demonstrable track record of delivering improvements leading to the reduction in demand, reducing operating costs through to realisation and improving customer outcomes.
• Strong stakeholder management, communication and presentation skills with excellent attention to detail.
• The ability to challenge and influence others including senior stakeholders constructively.
• Sound and practical knowledge of policies, the regulatory environment and governance standards that will help ensure the operation is and remains compliant.
• Familiarity with daily operational demands and priorities including the basics of work planning, resource balancing, capacity management and service level agreements.
• The ability to pro-actively look for and propose innovative and future improvement opportunities that will help shape and enhance the operation.

Red Hot Rewards

• Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time)​ plus the option to buy more.
• Up to five extra paid well-being days per year​.
• 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt.
• Market-leading pension.
• Free private medical cover, income protection and life assurance.
• Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness.

And there's no waiting around, you'll enjoy these benefits from day one.

Feeling insatiably curious about this role? If we’re lucky to receive a lot of interest, we may close the advert early and would hate you to miss out.

Applications close - 2 Dec 2024 (11.55pm GMT)