Change and Communication Manager

The British flower market is worth £1.2bn and MM Flowers supplies fresh cut flowers and bouquets to the U.K.’s and Europe’s leading flower retailers. We grow and source the highest quality and most beautiful blooms across the world, delivering colour, passion, and inspiration through breath-taking blooms.

Established in 2007, MM Flowers has grown exponentially every year and is based in a purpose built, state-of-the-art facility in Alconbury, Huntingdon. MM Flowers employs over 900 people who are dedicated to delivering exceptional quality and service to our customers.

To continue our tremendous growth, we need the brilliant people to help us achieve our goals. We aim to deliver excellence at every point in the supply chain from distribution to processing, technical standards through to marketing, with consideration for our people and the planet at the heart of everything we do.

If this sounds like a company that you would like to be a part of, and you have the talent, energy, and drive to be a part of shaping our journey, we would love to hear from you.

We are currently looking for a Change and Communication Manager

The Change & Communication Manager is a key role for MM Flowers during an exciting time of change, transformation, and enablement of future business critical projects.

The purpose of this role is to ensure that the MM Flowers team successfully delivers on its ambitious change agenda, driving sustained awareness, engagement and commitment to the transformation at all levels and across all functions of the business.

The transformation will create significant change within MM Flowers and this role is responsible for devising, leading and executing the change and communication strategy to ensure that all stakeholders are engaged; employees understand the part their role and function play in ensuring that change is successful; and how their personal and team objectives align with our business strategy and the digital transformation outcomes.

The role will utilise a variety of methodologies, tools, and approaches to ensure that Digital Transformation at MM Flowers is recognised by a clear and consistent voice in the organisation that will deliver and enhance business outcomes and multiply the value of the change. It will also listen to feedback throughout the change journey and respond accordingly.

The change and communication strategy and its deliverables will be robustly measured and continuously reviewed to ensure success; with flexibility to adapt and course-correct as required.

The role will be a key enabler on the delivery of significant change focused projects, and the continual development of the digital landscape across the business.

This is a huge opportunity to utilise your previous experience to assist in the successfully delivery of our business transformation.

Daily Responsibilities

• Collaborate with the CIO, GLT and digital transformation project team to create and manage the change and communication workstream to drive positive engagement across the business.
• Partner with the GLT to communicate strong top-down sponsorship and commitment to Digital Transformation at all opportunities.
• Facilitate the delivery of regular business updates which demonstrate how digital transformation enables the business strategy e.g. Cascades, Senior Leaders meetings, and quarterly / monthly communication opportunities.
• Ensure that all communications are customised for individual functions.
• Understand the organisational readiness for change and ensure that the strategy and is build based on the data collected. Own the change management strategy including the design and execution to ensure successful delivery of digital transformation.
• Deliver creative and impactful messages both written and visual, that cut through the ‘noise’ of ongoing business communications.
• Ensure rigour and focus on external communication and engage customers and suppliers with planning for change.
• Develop and ensure adoption of channels for our people to feedback and contribute to shaping our future ways of working e.g. focus groups / surveys.
• Work with Business Process Managers, and the wider team to ensure that their business outcomes are understood; inspiring stakeholders by envisioning an improved future state and sharing that vision loudly to ensure it “lands” across the organisation.
• Understand an communicate employees’ expectations about how their roles will interact with the project and what support they need to provide and can expect in return.
• Manage ‘change fatigue’ within the organisation by understanding, hearing and playing back frustrations and challenges throughout the project, and responding to employee feedback.
• Support the project team to successfully integrate change into ‘business as usual’ (BAU) through effective communication and engagement.
• Partner HR, and Senior Leaders, to review and re-organise team roles and responsibilities to ensure the MM Flowers’ OD is ‘fit for future’ as project deliverables are achieved.
• Partner with L&D to create and deliver an inspirational training and development plans, specific to functions and roles which delivers against identified training needs to drive improved capabilities, confidence and competence.

What you can already do

• Prosci or similar accreditation (to be achieved)
• Experience in driving change programmes during ERP and large-scale digital transformation programmes.
• Experience and knowledge of applying change management principles and methodologies.
• An agent of change; able to inspire, engage and motivate others and bring them on the journey.
• Naturally builds strong networks and relationships to manage and influence stakeholders effectively at all levels of the organisation.
• Systematically identifies, analyses, and communicates with stakeholders, using appropriate channels, to ensure those impacted by change are engaged, taking account of their levels of influence and particular interests.
• Able to always work collaboratively.
• Strong leadership presence and gravitas to ensure senior level buy-in.
• Able to flex their style to suit audience and business context.
• A creative thinker with the enthusiasm to create innovative solutions and look for new ways of engaging colleagues and project stakeholders.
• Meticulous attention to detail with ability to complete tasks to time
• Passionate to develop their own and others’ knowledge, with an interest in external and recent thinking and approaches.
• Able to manage and prioritise multiple and conflicting deliverables.
• Skilled in translating data to provide meaningful insights to increase communication effectiveness.
• Exceptional verbal, written and visual communication skills.
• Presents confidently and with passion in a variety of environments.
• Distils complex, technical subjects into easy-to-understand language.
• Good communication skills at all levels
• Inquisitive nature and interest in project work
• Ability to work under own initiative.
• Ability to work under pressure.
• Self-motivated
• Excellent communication and interpersonal skills
• High attention to Detail
• Logical thinker and problem solve

So, what’s the package? When you work at MM Flowers you get more than just a salary.

• Holiday allowances are calculated on the days worked and you can find your allowance in your offer letter.
• Pension Scheme - You will be auto-enrolled onto the company pension scheme after 3 months. At present we operate an auto enrolment scheme where you will benefit from contributions from us.
• Onsite Parking – free parking is available onsite.
• Recommend a Friend Scheme – £250 is payable to you when you recommend a friend who is successful through the application process and successfully completes their 3-month probationary period.
• Career Progression – we actively encourage employees from within the business to consider roles which become available and whether that be within their field or want to consider a cross functional move.
• Wonderful working environment– we are all working in a modern contemporary purpose-built State of the Art facility.
• We are committed to an open ethical and fair working environment and have a Whistleblowing Policy in place to ensure complaints and concerns are handled appropriately.
• We work with an Occupational Health provider to support employees both mentally and physically.
• We run corporate engagement initiatives throughout the year.
• We gather employee feedback annually to see how we can improve the employee experience.
• Grocery Aid

What are you waiting for, we would love to hear from you.

If this position doesn’t match your experience but you love the sound of MM Flowers we welcome speculative applicants, please forward your cv and a covering letter about the type of role or function you are interested in being considered for.

MM Flowers are a proud equal opportunity employer, and we understand the benefits of nurturing a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, colour, sex, religion, national origin, age, sexual orientation, gender identity, gender expression, disability, genetic information. Applicants who require a reasonable accommodation to complete the job role advertised are encouraged to apply.

We believe we can only achieve our potential if we employ a diverse population of people, ideas, and perspectives. We are committed to grow our workplace culture, encouraging team members to feel unique valued and engaged, enabling them to achieve their full potential.

All recruitment activities go through our internal Talent Acquisition Team and currently, this role doesn’t require agency input. Please do not forward resumes directly to MM Flowers employees/managers; we do not accept unsolicited resumes and are not responsible for any associated fees.