Change Management & Enablement Consultant (Training) - Technology

London, England, United Kingdom

12/6/2024

Who We Are: At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part consultancy, and part technology powerhouse.

Our global family now encompasses over 30,000 employees across 150+ offices in 64 markets, each contributing to a culture that values connection, belonging, and the power of differences.

Our expertise spans the entire customer journey, offering deep insights in communications, commerce, consultancy, CRM, CX, data, production, and technology. We deliver end-to-end solutions that result in revolutionary work. A Change Management and Enablement Consultant is required to join our consultancy team on a contract basis. The ideal candidate will have experience working with technology change/enablement and extensive experience designing, developing, and delivering training.

We offer flexible hybrid/remote working. The opportunity: We are seeking a highly motivated and experienced Change Management and Enablement Consultant to join our growing team. In this role, you will play a crucial part in driving the successful adoption and utilization of new technologies and processes across our global organization. You will be responsible for developing and executing comprehensive enablement strategies, collaborating with stakeholders at all levels, and ensuring a smooth transition for end-users What you’ll be doing: Define User Roles: Develop clear and concise role profiles outlining responsibilities and system access needs for various user groups. Conduct Needs Analysis: Lead use case analysis workshops to understand user needs, pain points, and desired outcomes. Gather & Analyse Data: Design and analyse surveys to gather user feedback and measure adoption progress. Design Training Programmes: Design & build training programmes to support roll out of tooling across wide range of user groups with key focus on train the trainer Develop Training Materials: Collaborate with subject matter experts (SMEs) to create engaging and effective training materials (e.g., presentations, guides, videos). Deliver Training Programs: Facilitate engaging training sessions, tailoring content to different audiences and learning styles. Manage Feedback & Communication: Collect, analyse, and distribute user feedback to relevant stakeholders. Provide regular progress updates, manage risks and issues, and ensure effective communication across the organization. Maintain Program Governance: Contribute to program governance structures, including documentation, reporting, and stakeholder management. What we want from you: Proven experience as a Change Management and Enablement Consultant or similar role. Experience in designing and delivering training programs Experience facilitating training sessions including developing training materiel to suit different audiences Experience leading and driving change Strong understanding of change management principles and methodologies. Excellent communication, presentation, and facilitation skills. Experience in designing and delivering training programs. Strong analytical and problem-solving skills. Ability to work independently and as part of a team in a fast-paced environment. Experience working with global stakeholders is a plus. Excellent communication and presentation skills, with the ability to articulate complex ideas clearly and concisely to both technical and non-technical audiences. Willingness to travel to client sites within the UK and potentially within the EU. What we can offer you: Alongside the opportunity to work with some of the most exciting brands around the world, we’ll also prioritise your career development and help you grow your skills. We’ll empower you to make a difference, allow you to be yourself, and respect who you are. Our personality and behaviours: We believe that we are what we do, not just what we say. Our shared values and behaviours show how to bring the VML Enterprise Solution's culture to life through the actions we all take every day: Connect Meaningfully Inspire Creatively Include Purposefully Approach Positively Our brilliant, talented people are what makes VML Enterprise Solutions what we are. That’s why we look for people who go beyond and always push our thinking to be better than yesterday. AT VML Enterprise Solutions Our Enterprise Solutions division houses strategic consultants, creative and technical architects and skilled developers and operators that together help some of the world’s leading organisations to deliver outstanding digital experiences across all major routes to market worldwide: marketplaces, online retailers, D2C, B2B and social platforms. With over 4,200 experts in 55 operational centres across 34 countries, our capabilities span the entire buying journey from customer acquisition, through engagement, to conversion and loyalty, driving multi-channel growth for world-leading brands. We work with some of the most exciting brands such as The Coca-Cola Company, EY, Bosch, Unilever, Ford, DFS, Mercedes-Benz, Johnson & Johnson, Nestlé, Sainsbury’s, Selfridges, Shell and Tiffany & Co. We’ve built over 500 platforms for brands and retailers and generate in excess of $29bn annually for our clients and work with over 50 strategic partners including Adobe, SAP, Salesforce, HCL, Shopify, Sitecore, BigCommerce, commerce tools and Acquia. Our reputation is based on our people, and we believe we have some of the best in the business. As our business grows internationally, we’re looking for new people to join us on our journey to inspire and take a key role in shaping some of the best commerce solutions, services, and websites in the world. Working as a team, no problem is insurmountable; we share in our client’s successes and believe that anyone can show creative bravery no matter what their role is in the team.

VML, we are committed to fostering an all-inclusive work environment that is both rewarding and career-forward. Our Inclusion, Equity & Belonging initiatives, alongside the VML Foundation, reflect our dedication to giving back and making a positive impact in our communities and beyond. Our people are the heartbeat of our organization—creators, doers, innovators, makers, and thinkers—who drive not just marketing, but meaningful experiences that resonate in every action and interaction.

VML is a WPP Agency. For more information, please visit our website, and follow VML on our social channels via Instagram, LinkedIn, and X.

When you click "Submit Application", this will send any information you add below to VML. Before you do this, we think it's a good idea to read through our Recruitment Privacy Policy. California residents should read our California Recruitment Privacy Notice. This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.