Claims Client Relationship Manager - FTC

London, England, United Kingdom

12/19/2024

Job Description

Do you have previous experience working in a Claims Environment? Are you available for interim work and interested in joining one of the largest commercial insurers in the world, then we would love to hear from you!

We have an interim opportunity available for 6 months for a Claims Client Relationship manager based in our London office. This is a fast paced role and entails building and maintaining a portfolio of accounts within the Real Estate practice. The job holder will need to develop good relationships with a wide range of stakeholders, including the Broking community, the Client and Chubb claims, sales and underwriting colleagues. Importantly the majority of Real Estate accounts include a Third-Party Administrator appointment, and therefore it is essential to work closely with our Vendor team and our TPA partners to provide the best outcome for our Brokers and Clients. Our business development colleagues will require our support in growing the portfolio, starting at the quoting/offering or tender stage, during the contract period or for contract renewal.

Key Responsibilities

• Working with internal and external stakeholders to deliver Claims Customer Relationship Management by way of resolving queries, managing escalations, reporting and other key activities for the role.
• Working closely with the underwriting and claims teams, and be the gatekeeper for any local claim service issues relevant to the Real Estate portfolio, escalating as appropriate.
• As this is a high volume portfolio, maintain a register of all accounts, and work with the vendor team to ensure the service instructions for all involved parties is maintained.
• Problem solves and co-ordinate the activity on claims service issues on a variety of accounts and supports the business in the resolution of such queries.
• Maintain regular contact with designated brokers to champion Chubbs’ claims service
• Attend new business pitches and complete tender documentation to promote Chubb’s claims proposition, and also attend claims review meetings for our existing Client accounts.
  
  

Qualifications

• In depth insurance industry experience.
• A solid background within a claim’s environment
• A self-starter who has great problem solving and team working skills.
• As this is a fast -paced role, the candidate should have excellent time management skills.
• Excellent organisational skills are essential.
• Experience of working with different stakeholder groups.
• Someone who is looking to develop into a Relationship role.
  
  

We offer in return!

• Competitive salary & pension scheme, annual bonus scheme, 25 days annual leave plus ability to purchase 5 additional days, Private Medical cover, Employee Share Purchase Plan, Life Assurance, Subsidised gym membership, Comprehensive Learning & development offerings.
• Employee resource groups, Networking, mentoring & development opportunities, 1 day annual Charitable leave, Cycle to work scheme, Active Sports & social committee, Employee Assistance program
  
  

Integrity. Client focus. Respect. Excellence. Teamwork

Our core values dictate how we live and work. We’re an ethical and honest company that’s wholly committed to its clients. A business that’s engaged in mutual trust and respect for its employees and partners. A place where colleagues perform at the highest levels. And a working environment that’s collaborative and supportive.

Diversity & Inclusion. At Chubb we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

About Us

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.