Claims Executive

Who are we?

Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mind-set, and our strength lies in our ability to collaborate as a powerful international team comprised of 18,000 employees spanning over 100 countries.

Our people are our biggest asset as well as our largest shareholder group and are everything that makes us unique; our inclusive culture, the quality service we offer our clients, and our continued growth, all come from our people-first approach. There’s no such thing as individual success. We all need to play our part, contributing our skills and experience to make a true difference. That’s Howden.

Why work at Howden?

We have always been employee-owned and driven by entrepreneurial spirit. Right from the beginning, we've focused on employing talented individuals and empowering them to make a real difference to the company, whilst building successful and fulfilling careers at the same time. Simply put, we hire talented specialists and give them what they need to make a difference for clients. Always have, always will.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down disappointed head-hunters for years. Whatever your priorities – work/life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

The Role

We’re looking for a motivated individual to join our team as a Claims Executive, specialising in Professional Indemnity claims. In this role, you’ll ensure exceptional client support by managing claims efficiently and obtaining the best outcomes for our clients. You’ll play a vital part in maintaining strong client relationships and ensuring our high standards of business retention, while also providing technical expertise and advice when required.

What You’ll Be Doing

• Client and Claims Management: Communicate effectively with clients, brokers, and insurers, keeping them informed of claim developments and securing the best possible settlements.
• Administrative Support: Set up new claims on internal systems, process collections, and maintain accurate paper and electronic records.
• Correspondence and Reporting: Prepare correspondence, maintain templates, and generate reports to support decision-making and client satisfaction.
• Policy and Compliance: Follow company policies, regulatory requirements, and best practices to ensure compliance across all claims-related activities.
• Stakeholder Relationships: Build and maintain strong relationships with internal and external stakeholders, attending occasional meetings with clients, brokers, or underwriters.
• Personal Development: Stay informed on industry, legal, and regulatory developments and actively participate in training opportunities.
• Team Collaboration: Support team initiatives, projects, and the development of colleagues where needed.

Who We’re Looking For

• Experience in claims handling or within an insurance and client-facing environment.
• A good understanding of insurance principles and claims processes.
• Excellent communication and interpersonal skills, including written and verbal communication.
• Strong organizational and planning skills, with the ability to manage tight deadlines.
• Negotiation and influencing skills, with a proactive and solution-oriented mindset.
• Resilience under pressure and the ability to remain calm in challenging situations.
• A team player who can also work independently and on their own initiative.

Qualifications

• A-levels (grades A-C or equivalent) preferred.
• Progression towards professional qualifications, such as LLMIT (Lloyd’s and London Market Introductory Test) or ACII, is desirable but not essential.
• Good numeracy and literacy skills.

What do we offer in return?

A career that you define.

Our business succeeds by allowing our people to make a mark in the areas they care about most: personal development, volunteering, and fundraising for charity, or creating new insurance products that address society’s greatest challenges.

And we know that separate home and work lives don't really exist. If you're happy and healthy at home, you're more likely to be happy and fulfilled at work – and vice versa. That's why we do our best to support our people in every aspect of their lives.

Diversity and Inclusion

At Howden we value diversity - there is no one Howden ‘personality type’. Instead, we’re looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new
• We support each other, in the small everyday moments and the bigger challenges
• We are determined to make a positive difference, at work and beyond

We consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness, and respect – regardless of age, disability, race, religion or belief, gender, sexual orientation, marital status, or family circumstances.

Our sustainability promise

We’re on a life-long journey to become an ever-more sustainable group. It's a commitment to taking care of our people and the world we live in, to doing good business, and to making a positive impact wherever we can. Our governance processes, company policies, and review systems are all geared towards our goal of making a positive impact in the world. You can read more about our sustainability work here.