Claims Handler - Third Party

About us

At Zego, we understand that traditional motor insurance holds good drivers back. It's too complicated, too expensive, and it doesn't reflect how well you actually drive. Since 2016, we have been on a mission to change that by offering the lowest priced insurance for good drivers.
From van drivers and gig workers to everyday car drivers, our customers are the driving force behind everything we do. We've sold tens of millions of policies and raised over $200 million in funding and picked up numerous awards, including the Insurance Claims Team Of The Year 2024 as awarded at The Insurance Post's Claims & Fraud Awards. And we're only just getting started.

That's where you come in...

Joining the Claims Team Of The Year 2024 as awarded at The Insurance Post's Claims & Fraud Awards and reporting to the TP Claims Manager as a Claims Handler you'll will be responsible for proactively solving liability, indemnity and quantum problems to help drive down claims spend whilst ensuring injured claimants are fairly compensated. You'll use your motor claims experience as well as excellent communication and negotiation skills to ensure the best service is delivered.

You'll be working with a team team of highly skilled and successful claims experts as well as our new and innovative, API first claims management system to support in the delivery of a world-leading Claims service to our UK customers while ensuring the business has access to high-quality claims data and fighting fraud.

This is a great opportunity for someone who would like to further their claims experience within motor insurance and develop further with a fast-paced and innovative company that likes to do things a little differently.

What you will be doing

• Managing your own claims caseload in accordance with the Zego claims philosophy, claims handling procedures and service level agreements
• Responding proactively to incoming telephone calls and correspondence to avoid leakage and delays
• Monitoring ongoing credit hire periods to drive down claim costs and raising payments promptly and accurately
• Liaising and negotiating with third party insurers and solicitors as well as credit hire organisations to progress and settle claims efficiently, with a pragmatic approach to claims handling
• Entering reserves accurately and promptly into the claims system in accordance with Zego reserving philosophy
• Conducting liability and quantum investigations, whilst considering whether there is potential for fraud

What you will need to be successful

• Strong Claims handling experience in a Motor Insurance provider
• You will have good knowledge of credit hire and personal injury claims
• Good working knowledge of the MOJ and OIC portals
• Strong telephone negotiation skills
• Ability to plan, organise and prioritise own workload
• Sound knowledge of liability scenarios as well as a good sense of commercial awareness

What's it like to work at Zego?

Joining Zego is a career-defining move. People go further here, reaching their full potential to achieve extraordinary things. 

We're spread throughout the UK and Europe, and united by our drive to get things done. We're proud of our company and our culture - a friendly and inclusive space where we can lift each other up and celebrate our wins every day.

Together, we're setting the bar higher, delivering exceptional work that makes a difference. Our people are the most important part of our story, and everyone here plays a role. There's loads of room to learn and grow, and you'll get the freedom to steer your career wherever you want.

You'll work alongside a talented group who embrace each other's differences and aren't afraid of a challenge. We recognise our achievements, learn from our mistakes, and help each other to be the best we can be. Together, we're making insurance matter. 

How we work

We believe that teams work better when they have time to collaborate and space to get things done. We call it Zego Hybrid.

We foster a flexible approach that empowers every Zegon to perform at their best. We ask you to spend at least one day a week in our Halifax office. You'll also spend at least 1 day per month in one of our London or Halifax offices for team development. We provide a hybrid contribution to help pay towards your travel costs. We think it's a good mix of collaborative face time and flexible home-working, setting us up to achieve the right balance between work and life.

Our approach to AI

We believe in the power of AI to meaningfully improve how we work - helping us move faster, think differently, and focus on what matters most. At Zego, we encourage people to stay curious and intentional about how AI is leveraged in their work and teams to drive practical impact every day. This is your chance to do the most meaningful work of your career - and we'll provide you with the tools, support, and freedom to do it well.

Benefits

We reward our people well. Join us and you'll get a market-competitive salary, private medical insurance, company share options, generous holiday allowance, and a whole lot of wellbeing benefits. And that's just for starters.

We're an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, marital status, or disability status.