Claims Investigator

Exeter, England, United Kingdom

5/14/2025

Salary: £45,000.00 – £55,000.00 + 10% performance bonus

Working location: Exeter (Cornwall/Devon area)

Employment type: full time, permanent

Job Summary

To efficiently and effectively investigate on site and provide determination of Claims and Resolutions under the NHBC Buildmark Cover up to the prescribed financial limits. To promote the aims and services of NHBC and to advance good customer relations.

What You’ll Be Doing

• Examination of documents and available history of a property, establish the limits of the cover provided under the NHBC policy.
• Conduct on site Resolution meetings between Homeowners and Builders.
• Investigate Claims made against the NHBC policy.
• Diagnose cause of failure and determine if NHBC is liable or another insurer, depending on policy/standards wording.
• Calculate cost of repair using NHBC repair estimating system.
• Prepare schedules for remedial work and issue instructions to Builder/Remedial Works Contractor.
• Provide technical reports.
• Notify Homeowners and Builders of decision on Resolution and Claims within authority level.
• Make recommendations as to the validity of Claims and suggest appropriate course of action on Claims above financial limits.
• Plan workload, typically 3 months ahead. Supervision of repairs, anything up to 9 months. Monitoring for periods in excess of 1 year.
• Maintain records of all investigations and Resolutions for audit purposes.
  
  

What We’re Looking For

• Knowledge of housing construction and NHBC Technical Standards.
• Able to influence and deal with potential disagreements in an assertive manner that maintains relationships.
• IT literate and able to learn new software packages.
• Able to write clearly and succinctly in a well-structured and logical way.
• Able to gather and analyse information to support decision making.
• Applies specialist and detailed technical expertise.
• Develops job knowledge and expertise through continual professional development.
• Willing to go the extra mile to deliver excellent customer service
  
  

What We Offer

Our benefits package includes:

• 27 days annual leave + bank holidays
• holiday purchase scheme
• enhanced pension scheme (up to 10.5%)
• life assurance
• subsidised private medical insurance
• employee discounts platform
• two days volunteer leave
• enhanced maternity, paternity, adoption leave and pay for all new parents
• many more!
  
  

Who We Are

At NHBC, we pride ourselves on being truly unique. No other organisation in our sector matches the range of services and scale we provide. As the market leader, we are recognised as the go-to for new home warranties and insurance. Our team is united by a core purpose: to raise the standards of house building and protect homeowners.

Why you should join us

As a modern, family-friendly employer, we’re in a phase of rapid growth, embracing technology, data and new ways of working. We’re seeking passionate, skilled and driven individuals to join us on this exciting journey.

Once onboard, you’ll have access to fantastic opportunities for personal and career growth. You’ll receive thorough training, continuous development and the chance to earn recognised qualifications and professional memberships to support your journey.

We support flexible working and encourage our colleagues to find a balance that suits them. While we may not be able to accommodate every request, we’re always happy to have a conversation about flexible working arrangements.

Our inclusive culture

We are dedicated to fostering an inclusive culture where everyone feels empowered to bring their authentic selves to work. We firmly believe in the right of all our employees and customers to be treated fairly, with dignity and respect, and free from discrimination. Our active employee networks support colleagues and their allies, providing safe spaces for open conversations and idea-sharing.