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Role Title: Claims Manager or Technical Lead: International Property (D&F)
Department: Claims
Team: First Party Claims
Location: London
Type: Fixed Term Contract (Maternity Cover)
About the Role:
- To help achieve our vision of being a leading provider of commercial claims solutions, delivering a first-class claims handling and management service.
- Managing and resolving claims efficiently and fairly in accordance with the Claims Charter/Code of Conduct and Claims Process Guidelines.
- Working closely with the Head of First Party Claims to deliver corporate goals whilst promoting LSM’s core values. The role will require provision of strong technical support and sound claims handling judgement to specialists across certain 1st Party lines to ensure outstanding customer service at all times.
- Supporting at and leading meetings with Internal and External Stakeholders
About the Department & Team:
- Liberty’s First Party Specialty Markets Claims department handle claims through all stages from initial notification to conclusion including analysis of new notifications, coverage, liability and quantum, establishing and monitoring appropriate reserves and making claims payments as required, as well as assessing potential recoveries from third parties
Key Responsibilities:
- Proactively supervising and handling of a cross section of 1st Party claims from first advice to closure, investing the necessary level of expertise required to investigate coverage, liability, quantum and strategy aspects of a file
- Follow at all times applicable claims reserving philosophy and claims standards with appropriate referral
- Oversee and ensure claims are triaged appropriately, and handled in accordance with the LSM Claims Charter/Code of Conduct and Claims Guidelines
- Liaising closely with relevant stakeholders throughout the life cycle of the claim. For example the policyholder, broker and co-insurers, actuaries and underwriters.
- Measuring compliance with best practice, service and communication through system reporting and internal file audits
- Ensuring compliance with approved Panel list including provision of direction to external lawyers and adjusters
- Working with underwriters and business development managers in order promote good working practices and relationships with clients.
- First point of contact for any customer complaints relating to the team and ensuring these are handled efficiently in accordance with LSM Conduct Policy
- Promote good file maintenance and record keeping within the team.
- Promote the LSM Claims Charter and Code of Conduct delivering excellence in client service.
- Works closely with / reporting in to the Head of First Party Claims
- Adherence to all relevant regulatory requirements forms part of your role, and the demonstration of behaviours as set out in the Conduct Risk Policy, as they relate to your role, is core to LSM's commitment to our Liberty Values, placing customers at the centre of our business and behaving with integrity. LSM expects you to understand your responsibilities relating to all regulatory and internal requirements, and to proactively demonstrate compliance with these requirements and behaviours at all times. These requirements include the Senior Managers and Certification Regime Conduct Rules ,Solvency II, fair treatment of customers, Financial Crime, Data Protection, Conflicts of Interest, and Whistleblowing
Skills and Experience:
- Technical experience and record of claim handling specifically in International Property D&F industry sectors.
- Requires advanced knowledge of claims handling concepts, practices, procedures and techniques, including, but not limited to coverage issues, product lines, marketing, IT and product competition within the marketplace.
- Proven record of maintaining effective relationships with key stakeholders.
- Ability to make decisions and exhibit sound and reasoned judgment and/or escalate as necessary
- Competent organizational, interpersonal and relationship building skills
- Competent analytical and oral/written presentation skills
- Strong negotiation skills
- Self-motivated and dynamic
- Ability to manage/prioritize multiple tasks
- Ability to motivate, develop and mentor more junior team members for the benefit of the individual and the Company.
- Excellent IT skills.
- Experience of data analysis.
About Liberty Specialty Markets (LSM)
Liberty Specialty Markets is part of Global Risk Solutions and the broader Liberty Mutual Insurance Group, which is a leading global insurer. We offer a breadth of world-class insurance and reinsurance services to brokers and insureds in all major markets.
Our people are key to our success. That is why "Put People First" is one of the five Liberty values which unite us as a global organisation. We bring this to life for our colleagues through:
- Offering a vibrant and inclusive environment and committing to their career development.
- Promoting diversity, equity and inclusion (DEI). Our Inclusion Matters framework and employee-led networks strengthen the diversity of our workforce and our inclusive environment.
- Reinforcing that collaborating together to share our unique perspectives help us make better decisions, deliver innovative solutions and pursue our ambitious goals.
- A supportive culture, which includes promoting a healthy work-life balance and working flexibly.
For more information, please follow the links below:
https://www.libertyspecialtymarkets.com/gb-en/careers/working-for-us
https://www.libertyspecialtymarkets.com/gb-en/careers/diversity-inclusion-wellbeing/diversity-and-inclusion
