Client Account Manager

Manchester, England, United Kingdom

11/15/2024

Why join us?

DWF are currently recruiting for a Client Account Manager to join our team. The successful candidate will be reporting to one of our Senior Marketing & BD Managers in the Insurance Services division of DWF, you will work closely with Client Relationship Partners/Leads, and in partnership with specialists within the wider Marketing & Business Development team, operating in a business development manager capacity to deliver high impact, client focussed BD activity.

This role offers hybrid working.

Responsibilities

• Establish and maintain a very strong supportive relationship with the Client Partners/Leads of relevant key clients
• Drive and own the client growth plans
• Coordinate and manage the dynamics within the global, multidisciplinary account team
• Develop an in-depth knowledge of the client's business and key contacts at the client organisation
• Support Client Partners/Leads to identify growth opportunities for DWF Group
• Own and produce M&BD outputs in pursuing opportunities, e.g. proactive proposals
• Be a key point of contact for the client regarding opportunities and feedback
• Contribute to sales growth through identifying opportunities to win new business through expanding the range of services provided to existing clients, and in new locations, consistently demonstrating a clear understanding of client issues and how DWF has the capability to support these.
• Identify and translate client issues into multi-jurisdictional opportunities.
• Represent DWF at external client meetings and events, raising personal and business profile with key clients.
• Support the budget and business planning process and contribution to management of relevant budgets on an ongoing basis, advising and guiding partners, leaders and senior marketing & BD stakeholders about planned activities over the coming 12 - 18 months to ensure resources are available.
• Work with central marketing & BD teams to ensure that activities such as PR, digital marketing, brand related activities and internal comms activity is coordinated and optimised.
• Report on activities and their impact in the market place and on our business - to demonstrate ROI.
• Be a key player in project teams within the wider M&BD team.
  
  

What will help you succeed in this role?

Essential

• Experience of working in a professional services environment is essential
• Proven track record in the development and implementation of business development plans.
• Proven track record in the successful contribution to the growth of client relationships.
• Proven project management experience.
• Strong experience of working closely with marketing colleagues collaboratively to utilise marketing campaigns to enhance client engagement and intimacy.
  
  

Desirable

• Experience working in an international environment is highly desirable
• Experience of knowledge of the insurance sector is desirable, although not essential.
• Client focused approach, able to demonstrate understanding of client issues.
• Strong stakeholder management, influencing and negotiating skills.
• Creative and innovative approach.
• A sound business understanding as well as being commercially and risk aware.
  
  

What we offer?

We are committed to ensuring that each member of our team feels valued and duly rewarded during their time at DWF.

We are an equal opportunities employer that celebrates diversity and we are committed to creating an inclusive environment for all. We aim to create a positive experience for all candidates and offer any adjustments or additional support needed. If you're excited about the opportunity but your experience doesn’t align perfectly with all the requirements, please apply anyway. You may be the right candidate for the role or others across the wider team.

About Us

DWF is a leading global provider of integrated legal and business services. Our approach delivers efficiency, price certainty and transparency for our clients across the world without compromising on quality or service. Our purpose is to deliver positive outcomes with our colleagues, clients and communities and we foster a culture that places our colleagues at the centre of all that we do.