Client Account Manager

London, England, United Kingdom

1/12/2025

Who are we?

Lumon is a leading foreign exchange and international payments company which enables effortless overseas payments by uniting people, technology & expertise. We are passionate about what we do, as we believe helping people and companies achieve their goals is more valuable than just moving their money.

Life at Lumon

People are always at the heart of what we do, no matter if it’s our clients, our community or our Lumoneer's. To give you a little flavour of what we mean…

We are a proud charity partner of Future First who support children in schools across the UK. We are a carbon neutral business. We are committed to Equity, Diversity and Inclusion; our EDI committee serves an important role at Lumon by challenging the status quo and helping us move the needle. We really want to make Lumon a great place to work, where people feel comfortable being themselves and where we can attract as much diversity as we possibly can. If this sounds good to you, then we’re thrilled you’re considering joining our team!

The Role

We are seeking a driven and dynamic Client Account Manager to join our team. This role is ideal for a candidate with 2-3 years of corporate FX sales experience, ready to step into a client management position. As a Client Account Manager, you will manage a core book of clients, and responsible to reactivate approximately 500 non-trading clients, and work on building a robust pipeline of business.

You’ll play a critical role in driving revenue growth by securing referrals, enhancing account management, and expanding your book of business.

Key Responsibilities

• Client Management: Manage a portfolio of smaller corporate clients, providing them with tailored foreign exchange solutions.
• Client Reactivation: Engage with approximately 300 non-trading clients to reactivate relationships, fostering long-term loyalty.
• Pipeline Building: Actively build a pipeline of new business opportunities and generate referrals from existing clients.
• Sales Process Execution: Apply a solid understanding of the FX sales process and market dynamics to structure and close deals.
• FX Pricing: Utilise pricing knowledge to deliver competitive foreign exchange rates to clients, ensuring profitability.
• Account Management: Maintain and enhance client relationships, offering consistent support and guidance on currency risk management.
• Collaboration: Work closely with the Dealing Director and senior team members to refine strategies for client engagement and growth.
  
  

We Are Looking For

• 2-3 years in corporate FX sales, with a proven track record in client acquisition and relationship management.
• Strong understanding of FX pricing, the sales process, and market insights. Excellent account management and communication skills.
• Degree in Finance, Business, Economics, or a related field is preferred.
• Self-motivated, target-driven, and committed to delivering excellent client service.
  
  

What You’ll Get

• A competitive salary including a commission linked to sales
• 25 days Annual leave, with a chance to purchase up to 5 additional days’
• Birthday day off
• Free monthly company lunches
• Summer and Christmas parties, and other fun social events throughout the year
• Access to Pirkx benefits platform which includes online GP, cashback and discounts on shopping and restaurants, gym discounts and more!
• Medicash health scheme for you and your family
• Cycle to work scheme
• Quiet/Prayer room in Head Office
• Employee Assistance Programme
• Mental Health First Aiders
• Pension
• 4x Life Assurance
• Ongoing training and development
• Enhanced maternity leave
• Menopause support
• 2 additional days a year for ‘Moments that Matter
  
  

Lumon is proud to be an Equal Opportunity Employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, sexual orientation, age, marital status, disability, or gender identity.

If you consider yourself to have a disability or require any reasonable adjustment during the recruitment process or within the workplace, please highlight this at the earliest opportunity, we will provide appropriate support to you throughout the process.