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Vacancy NameClient Co-Ordinator Vacancy NoVN475 Employment TypeContract Business NamePayPoint PLC LocationWelwyn Garden City Job Details
The Client Services Team supports the Client Managers who look after all PayPoint client relationships. We support client onboarding, operations and reconciliation. We manage processes and provide administrative support, enabling the Payments Team to achieve efficient and effective management of all PayPoint client account relationships.
We are looking for a highly organised, customer focussed, cheerful, confident, friendly and hardworking team-player to join our team on a fixed term contract basis.
Main Responsibilities
To support our clients and the Payments Team to ensure high levels of client service are maintained, including:
- Assist with initial enquiries relating to the product sold to clients
- Collect, verify and process new customer data in accordance with BACS regulations, using internal systems
- Process challenges to Direct Debit indemnity claims
- Produce confirmation/advanced notification letters via the internal system
- Compiling, reviewing and issuing periodic reports to clients from the team and other departments, identifying opportunities for rationalisation or improvement and escalating within the team if reports are believed to be deficient or fail to be delivered
- Managing the team inboxes i.e. first line support for e-mail and telephone enquiries/ complaints from clients; acknowledging messages, referring enquiries internally as appropriate, securing appropriate responses and advising originators and Client Managers accordingly
- Managing the transport and energy client tariff change calendar ensuring changes are scheduled & completed on time
- To account manage our smaller revenue clients across all sectors including the SVP cash out clients, ensuring first class client
- Providing general logistic and administrative support including the planning, execution and reporting of ad-hoc information gathering and desk-based research exercises
Technical qualifications/experience
- Excellent administration presentation and communication (written and verbal) skills
- Computer literate, in particular using Word, Excel, PowerPoint and Outlook
- Proven problem-solving ability
- Strong numeracy skills
- Strong written and verbal communication skills
Candidate Attributes
- A highly organised individual, able to prioritise workload with good attention to detail and accuracy
- Cheerful, confident and friendly with the ability to ‘get on with the job’; able to work to strict guidelines and targets and cope under pressure
- Passionate about delivering an excellent customer experience
- Self-motivated, business acumen, use their own initiative, acting independently as appropriate within broad guidelines
- Works well as a team member; willing to work together to resolve issues and deliver excellent customer service
- Ability to work effectively with colleagues and external service providers at all levels, to influence and make things happen
- A tenacious, driven individual, well presented with a professional and ‘business like’ image
- Demonstrate a mature approach to all situations, i.e. discreet and tactful
- Someone with a flexible approach to work, who is persistent, resilient and able to cope with setbacks
This is a full-time role. Hours are 9am – 5.15pm Monday – Friday but flexibility to start earlier and stay later when required is desirable. You will be required to work in our office in Welwyn Garden City AL7 1EL at least twice a week
DescriptionAssist with initial enquiries relating to the product sold to clients Key ResponsibilitiesThe Client Services Team supports the Client Managers who look after all PayPoint client relationships. We support client onboarding, operations and reconciliation.
