Client Delivery – EU Customer Delivery Project Manager

Position title: Client Delivery – EU Customer Delivery Project Manager

Reports to: Global Head of Order Fulfillment.

Position summary:

The EU based Customer Delivery Project Manager will play a key role in delivering the Leo Cancer Care products to our growing number of customer sites. They are the key point of contact for planning and implementing the Leo Cancer Care solutions, this will involve; Project Planning, managing activities, Installation planning and taking control of the revenue milestones for each project. The Project manager will need to work closely with cross functional teams to schedule and deploy resources to the customer site. The success of the project manager will rely strongly on their ability to effectively communicate, set and maintain clear expectations with everyone involved in the project implementation.

Relevant Knowledge and Skill requirements:

• To be an Influential communicator & an excellent relationship builder.
• Willing and able to travel to customer sites across EU and potentially APAC, at short notice, as required to perform the duties needed for the role. A valid driving license and passport is mandatory.
• Ability to work in time-sensitive and deadline driven environment.
• Good negotiation skills, capable of rational, structured and logical thinking
• A high level of analytical and problem solving skills.
• Strong written and verbal skills.
• To be a motivated self-starter with the ability to work both independently and cross-functionally.
• Prior use of CRM tools such as Salesforce is highly desirable.
• Experience of managing complex, high value capital installation projects. (Including High Voltage, data and mechanical interfaces).
• Experience in key stakeholder management, in particular the ability to grasp technical concepts and relay summarised information to non-technical stakeholders.
• Highly developed customer facing communications skills, with necessary diplomacy and professionalism.
• Ability to apply a well developed commercial understanding to drive profitable project outcomes.
• Proficient in the use of MS Project, Word, Excel, Powerpoint.
• Healthcare Project Management experience.
• Practical knowledge of industry standard CAD applications used in building design. E.G AutoCAD.

Key responsibilities:

• To be the customer project point of contact for all Leo Cancer Care project related questions.
• To work with a cross functional team to resolve site preparation and technical queries.
• To deliver the customer projects on time and on budget.
• To create and deliver project plans, revise as required to meet needs and requirements of the project.
• Ensure that project documents are completed in a timely manor, current and appropriately stored within the required systems.
• Update information in the ERP and CLM systems to allow accurate forecasting of revenue.
• Communicate status of of project to sales teams, install teams, management teams and others as required.
• Ensuring project resources are booked according to the deliverables of the project.
• Book and manage installation logistics.
• Generate resource plans for installations and communicate challenges and solutions to relevant teams.
• Contribute to the project documentation and project processes development.
• Provide feedback to the Site Planning and engineering teams for future development.
• Proactively engage with the Sales Team to support sales activities. This includes undertaking Site Suitability studies, On site sales support, bunker measurements and delivering presentations.
• Use and continually develop leadership skills. Other duties as assigned.

About Leo Cancer Care

Cancer is one of the biggest killers that we face today with 1 in 5 people diagnosed at some point in their life, it is something that affects us all. 50% of all patients diagnosed with cancer should receive Radiation Therapy as part of their treatment but due to the cost, size and complexity of current technology, the number that do is around half of that.

Current Radiation Therapy is delivered with a patient laid on a table while a large machine is rotated around them delivering radiation from different angles to kill the tumour. Laid on a table, many patients report that they feel like a passenger in their treatment feeling vulnerable through the entire process. Leo Cancer Care was founded with one clear goal, to bring a more human way to treat cancer and empower patients to face treatment on their feet.

We are looking for an enthusiastic individual to complement our passionate team in their mission to revolutionising cancer treatment in the role of a Customer Project manager. You can be part of a world class team, developing the treatments of tomorrow.

Leo Cancer Care is helping make changes in Radiation Therapy by shifting to upright patient positioning, imaging and treatment. We do what we do to find a better way, a better way to treat cancer and create a paradigm shift in radiation therapy to benefit all. We will do this by improving the accessibility and medicine in cancer care globally, making cancer treatment a more human experience for all.

Working in radiotherapy not only will you be driving change for the greater good, but you'll be working on products that span a large field of different disciplines.

Ways of working --

As a team we work at a fast pace, we collaborate openly providing everyone with the opportunity to make a difference very quickly. In today’s world we understand the importance of working remotely and flexibly in order to maintain a work life balance.

We are an Equal Opportunity Employer and welcome applications from all backgrounds, regardless of race, colour, sex, age, pregnancy, marital status, religion, sexual orientation, gender identity and/or expression or disability.