About the Role
We are seeking a Client Engagement Specialist to join our successful Client Engagement Team. In this role, you will be the first point of contact for new clients, engaging with them over the phone to understand their needs and demonstrate how our foreign exchange services can help them achieve their goals. You will be responsible for setting the standard for high-quality client interactions and ensuring a positive introduction to Lumon’s services.
We are looking for someone who is approachable, has an excellent telephone manner, and is passionate about delivering outstanding customer service. While prior knowledge of the currency market is not essential, an interest in the economy and current affairs will be beneficial, as these factors influence the foreign exchange market. Full training will be provided.
Working in an energetic and fast-paced environment, we are looking for someone with excellent communication skills, a strong work ethic, and ideally some experience in a customer-facing role. This is an exciting opportunity for someone eager to build a career within a growing company.
Key Responsibilities
Skills and Competencies
About Lumon
Lumon is a leading provider of foreign exchange, electronic money, and international payment services. As an FCA-authorised Electronic Money Institution, Lumon has facilitated over £12bn in transactions for more than 100,000 clients since its inception in 2000.
Based in Farringdon, Lumon offers a secure, cost-effective international payment service for customers making bank-to-bank transfers. We are known for our excellent customer service, built through a highly experienced, knowledgeable, and personable team. Supported by a robust back-office infrastructure, we make international payments straightforward and seamless for our clients.
In recent years, Lumon has experienced significant growth by leveraging our strong reputation to develop lasting affiliate relationships across Europe, attract new customers, and generate repeat business through referrals. We plan to continue expanding by maintaining our focus on exceptional service and investing in our capabilities and reach.
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