Client Manager

Manchester, England, United Kingdom

4/14/2025

Overall Summary

At Close Brothers we look to recruit individuals from all different backgrounds and encourage you to apply even if you don’t tick every box. We celebrate diversity, promote inclusivity and are open to discuss flexible work options to help you balance your work and home life.

Join the Close Brothers Invoice Finance (CBIF) team where you will manage a portfolio (c. 45 clients) of Invoice Discounting and Factoring clients, with funds in use of up to £3m in the Commercial Team based in Manchester.

You will ensure the delivery of excellent customer service whilst maintaining a strong focus on risk management in order to preserve low bad debts and maximise client life and income.

Our ideal candidate will have previous experience managing client portfolios within the Invoice Finance industry, or have a a strong background in a relevant, more junior role (e.g. Client Executive or Assistant Client Manager) and can demonstrate that they're ready to take the next step.

Which ever candidate profile you are, you will have exceptional communication and relationship building skills, you'll be highly organised with a keen eye for detail and a good head for numbers and risk management.

Responsibilities

• Manage a portfolio (c. 40-45 clients) of factoring and invoice discounting clients with funds in use of up to £3,000,000.
• Maintain an understanding of the value of additional security in place per client.
• Maximise client life by ensuring delivery of excellent service and implement additional services where appropriate.
• Maximise income by ensuring the correct fee rates are maintained and by ensuring additional fees are charged where appropriate.
• Undertake annual client reviews, and ad hoc reviews where facility changes are required.
• Source new business opportunities for Close Brothers Group from existing client base.
• Ensure that all Governance and Compliance requirements are adhered to and all reporting and reviewing activities required by the Regulatory Bodies are carried out to the standards required.
  
  
  
  

WE WOULD LOVE TO HEAR FROM YOU IF YOU HAVE/ARE:

• Relevant experience managing clients in the Invoice finance industry including exposure to credit & risk.
• The ability to build effective, lasting relationships with clients at individual and board level, and likewise with internal stakeholders
• Excellent communication skills and an ability to negotiate satisfactory solutions between client and bank
• Strong organisation skills with the ability to prioritise tasks, ensuring deadlines are met, and client relationships are maintained to achieve zero qualifying attrition.
• The ability to interpret and analyse financial information
• Effective problem solving skills
• Valid UK drivers licence
  
  
  
  

IT IS NOT ESSENTIAL BUT IT WOULD BE GREAT IF YOU HAVE:.

• Knowledge of using RiskFactor
• Knowledge/Management of IF, ID & ABL products
  
  
  
  

We are an inclusive organisation and committed to ensuring our recruitment process is as accessible as possible to everyone. We will make adjustments for people who have a disability or long-term condition. If you need the job description or application form in an alternative format or would like to discuss the recruitment process with us, please email us at [email protected] or request a call back.

About Us

At Close Brothers we support employees to balance their work life priorities and in this role you will be able to enjoy a mixture of hybrid working.

Close Brothers is a leading UK merchant banking group providing lending, deposit taking and securities trading. We employ approximately 3,000 people, principally in the United Kingdom and Ireland. Close Brothers Group plc is listed on the London Stock Exchange and is a constituent of the FTSE 250.

To find out more about Close Brothers, please visit our careers page: https://www.closebrothers.com/careers

To find out more about life at Close Brothers:

https://www.closebrothers.com/life-close-brothers#374017299-899295541

To find out more about our benefits:

https://www.closebrothers.com/employee-benefits

To find out more about our commitment to creating an inclusive environment:

Our Responsibility - Diversity and inclusion ¦ Close Brothers Group