Client Manager - Regional Services

Client Manager - Regional Services

Trustmarque occupies an enviable position in the public sector marketplace, supporting hundreds of customers as a trusted contributor across their digital, data and technology transformation programmes. We provide specialist accredited expertise, design and co-create innovative solutions and collaborate with strategic partners such as Microsoft, Cisco, AWS. IBM etc. to deliver tangible business outcomes.

But we want to achieve more. Moving forward and backed by significant investment, we are strengthening the focus and execution of the business by realigning sales operations regionally to ensure they map directly to our customers’ local place-based devolved agenda, citizens and communities.

We are currently recruiting for a Client Manager to engage/develop local government customers and supporting agencies, in the UK. This is a key hire, for an individual who wants to join an established team and is highly motivated to unlock new opportunities, develop strategic relationships, secure new logos and make a material difference to our customer engagement.

What you’ll be doing:

This is a blended role, including managing cross-sell and up-sell opportunities for existing customers and generating/closing opportunities with new named customers.

• Create focussed account capture and development plans for named/new clients to maximise opportunity, including multi-level contact strategies for structured engagement and predictable business development.
• Build effective tactical and strategic level relationships with named clients and maintains an intimate understanding of their business, regional initiatives and networks.
• Establish a strong pipeline of well qualified business opportunities, evidencing understanding and control of customer buying criteria and process.
• Act as the client’s single point of contact, assisting in the formation of business enabling IT strategies, providing them with access to senior management and subject matter experts across Trustmarque and its partners.
• Provide proactive client value and thought leadership to customers /prospects in respect of technology and sector trends and establishes Trustmarque as the go to partner for innovation and strategic direction.
• Leverage existing frameworks to facilitate direct award, sole source and pace of contracting.
• Develop effective investment/efficiency ROI modelling to evidence client financial advantage.
• Collaborate and engages regularly with strategic partners and vendor relationships to leverage opportunities, stakeholders and in-direct networks and events.
• Responsible for the wider commercial relationship including, but not limited to aged debt, payment and conditions of business.

But wait, there's more!

You'll also:

• As client champion, support the effective engagement of colleagues in accordance with aspiration to improve customer experience.
• Encourage changes in Trustmarque’s use of its products and services.
• Encourage the development of new products/service solutions.
• Proactively support regional sales strategy including direction, investment, partners and events.
• Translate the benefits of working with Trustmarque in respect of social value.

Here's what we're looking for:

• Experience in local government sales and has the appropriate gravitas to build trust and inspire clients.
• Evidence of winning new local government contracts in a competitive environment.
• Existing and current stakeholder relationships across local government.
• Adept at business development shaping of multiple opportunities
• Strong appreciation of IT, digital and data requirements and drivers in respect of the local government sector.
• Experience of Microsoft, Cisco and AWS.
• Experience of working across Public Sector frameworks, locally and nationally through Crown Commercial Service
• Experienced in developing pricing/business case models through effective benefits management.
• Has strong and demonstrable planning, communication and presentation skills.
• Is familiar with the structure, skills and business environment of local government organisations.
• Is customer focussed, with professional services orientation.
• Can quickly develop a comprehensive knowledge of the customer’s organisation and requirements.

You will live and breathe our values - commitment, collaboration, inclusion, innovation, and inspiration.

Benefits

We offer competitive pay, 25 days holiday (rising to 27), 2 volunteering days, 1 personal day plus bank holidays. We also provide a substantial benefits package which includes a company-matched pension, life assurance, enhanced parental leave policies, the option to buy extra leave, a cycle2work scheme and more. and a chance to work with a purpose-driven team.

Join us and make Trustmarque the place where everyone feels like they belong.

About Trustmarque

At Trustmarque, our vision is to enable organisations to harness the power of digital technology. For over 30 years, we have helped organisations in the public and private sectors to work smarter, run their business more effectively and unlock the value of their IT investments.

Our mission is to support our customers to buy and use innovative technology to positively impact local communities across the UK. We’re always evolving to keep up with the pace of change – to understand the technology solutions, licensing options and methodologies. Our customers come to us time and time again for collaborative transformation that helps them make better IT decisions for long-term success.

To learn more about the business, our services and what it is like to work with us please look at https://www.trustmarque.com/about-us/