Client Onboarding Specialist

London, England, United Kingdom

2/4/2025

Department: Customer Operations

Location: London - Paddington

Description

A seamless end to end client experience is key to the value proposition Dye & Durham brings to market.

An essential component of this is the client onboarding experience. You will be a part of the Australia onboarding team working in tandem with the Sales and Customer Success Team to ensure clients are set up across one or several of our applications in a timely and seamless manner.

Key Responsibilities

Across all Dye & Durham products, you will:

• Facilitate account set up, including back-end application and billing set up for new clients in a timely manner.


• Carry out client training and onboarding support.


• Action account administration requests on behalf of clients and Sales team.


• Support the Sales team with pre-sales demos as required.


• Upkeep and iteration of documentation for onboarding procedures.


• Assist in the implementation of onboarding guidelines for new products.


• Measure and identify key onboarding trends and collaborate with the wider team to improve the client onboarding experience.

Skills, Knowledge & Expertise

• Experience building out operational workflows and processes.


• Experience in facilitating client demos and training sessions (both online and in person).


• 2+ years' experience in onboarding operations (ideally in a legal SaaS business).


• Strong attention to detail, highly adaptable, agile and comfortable with change.


• Operates with humility and high integrity.


• Hands on, action-oriented individual and a pro-active problem solver.


• Data and process driven.


• Track record of working as part of a team to meet individual and team objectives.


• Excellent written and verbal communication, interpersonal and presentation skills.

Job Benefits

At Dye & Durham we strive to be visionaries! As a leader in our field, we ensure our employees are ready for the next challenge in their journey with us by offering internal and external training opportunities. We offer competitive salaries and a whole host of benefits including healthcare, pension, company discounts, wellness programs, and paid days off to move house or volunteer for your favourite charity.

Do you share our DNA?

• We ask how tomorrow can be better than today


• We are passionate about solving our customer's challenges


• Our ideas break boundaries


• We value different perspectives and encourage dialogue


• We take ownership and celebrate together