About WPP Media
WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com.
WPP Media is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com
About Wavemaker: A Leading WPP Media Brand
Wavemaker positively provokes growth for clients by reshaping consumer decision-making and experiences through media, content, and technology. Our name is both our mission and our method. We do our best work for brave brands and people who relish being challenged to go further and faster, together.
Role Summary and Impact
Are you passionate about clients and their business, leading teams to create unrivalled work that grows our client’s business and builds long term relationships with them?
Wavemaker UK is looking for an ambitious Client Director to join our Client Leadership Community — the voice of our clients in the agency.
As the voice of the client across the agency, we’re focused on ensuring our clients have their best agency experience during their time with Wavemaker.
We’re looking for someone who can inspire clients and teams to create unrivalled work, help define the ways of working across the agency that deliver the best client experiences, and in turn grow our relationships with existing and potential new clients.
Core responsibilities:
Be responsible for the output delivered to the client across all contact points.
You will have a deep understanding of all elements of a client’s business, the category and industry in which they operate and use this knowledge to help deliver the client vision for growth.
Working with all specialists you will be able to connect with stakeholders across the client’s business, who may sit outside of your day-to-day team.
You will understand where the client sits in the client lifecycle and develop a plan for appropriate connection and contacts across the agency outside of the day to day.
Drive vision collaboration and alignment
- Engage and motivate a broad set of stakeholders across the agency, client and industry to deliver the client vision.
- Work with specialist teams to build client roadmaps in areas outside of media comms e.g. data, digital, effectiveness.
- Have a deep understanding of the client lifecycle – and anticipate client needs appropriate to that relationship stage.
Recognise and convert opportunities.
- Identify opportunities for growth outside of the core day to day connections with the client.
- Explore and implement new commercial model and product opportunities to drive revenue growth.
- Identify ‘gaps’ within the Wavemaker offer that can support client and agency growth through product development.
Commercial and operational excellence:
- Understanding of client profitability requirements and the ability to manage this with clients and with the team, building new teams structures with the commercial team as required
- Work with the matrix to resolve any operational issues and redesign processes as necessary.
- Works with Lead to ensure accurate forecasting of current and growth opportunities is reported.
Lead new Business.
- Take lead role on mid-size pitches, nurturing and developing the team, and ensuring the best of Wavemaker is delivered
- Proactively seek out new business opportunities through personal and industry contacts
Skills And Experience
At WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media’s shared core values:
- Be Extraordinary by Leading Collectively to Inspire transformational Creativity.
- Create an Open environment by Balancing People and Client Experiences by Cultivating Trust.
- Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise.
At Client Partner level, you are expected to operate within the ‘Advanced’ and ‘Expert’ criteria. In summary, the core skills required include:
- Client Leadership experience
You have an advanced understanding of how an agency operates, its positioning, its product offerings, alongside an advanced understanding of the broader group offering and specific businesses within it and how they can benefit your client’s business. In addition, you will have a deep understanding of your client’s business and category beyond marketing, sharing that passion across the agency whilst nurturing others to build their knowledge to the same level.
You will have an ability to solve problems and utilise data and insight effectively. You ensure any problem solving is mutually beneficial to all parties and can, in the main, act independently, engaging key stakeholders across the agency accordingly.
- Building and maintaining stakeholder relationships
You will be a trusted adviser for senior marketeers within client organisations, understand how and when to engage core specialisms across Wavemaker, collaborate more widely with partner agencies and industry partners. You have an ability to advise senior clients, navigating them through complex business challenges, and when necessary, transform strained or tricky relationships.
You will be a credible and engaging speaker internally and externally, have an ability to deliver information and opinions succinctly to garner support, considering, and being sympathetic, to the views of those around you. You understand the best data and information to share, when, and in formats that work for the varying requirements of our clients’ businesses.
Life at WPP Media & Benefits
Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we’re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our benefits include competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days.
WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.
We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.
Please note this is a UK based role and requires individuals to have the right to work in this location
Please read our Privacy Notice (https://www.wppmedia.com/pages/privacy-policy) for more information on how we process the information you provide.
While we appreciate all applications received, only those candidates selected for an interview will be contacted.
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