Client Support Officer

Cambridge, England, United Kingdom

1/17/2025

Main area Neurodevelopmental Grade Local pay scale Contract Fixed term: 6 months (6 month) Hours Full time - 37.5 hours per week (37.5 p/w) Job ref 828-PROVIDE3249-A

Employer Mind Professionals Employer type Public (Non NHS) Site Mind Professionals Town Cambridge Salary £23,000 per annum Closing 31/01/2025 23:59

Job Overview

You will co-ordinate the clinical diary and scheduling of appointments. This will require communication between service users and their external stakeholders, clinicians, and the internal team of clinical administrators.

Main duties of the job

Monitoring of clinician diaries and scheduling appointments. Monitor patient lists ensuring all appointments are

offered/completed within the time frame specified. Responding to new enquiries received by the service to

provide relevant service information. Following-up of enquiries and close tracking and monitoring of the enquiry

conversion rate. Working toward enquiry conversion service targets.

• Update NHS System One as required and also help to set up System One accounts for new users.
• Deal with complaints and patient sensitivities.
• Proofread, finalise, and email assessment reports that have been concluded on the system.
• Receiving/sending emails from NMP’s to clients/GP. Monitor our long waiters list and resolve relevant issues.
• Collection and distribution of post/new referrals to the team.
• Maintain a monthly log of all new referrals to team.
• Cover colleagues work when they are on leave or due to illness or if they are over capacity.
• Discharging all patients from our team once their assessments are complete.
• Refer patients to post diagnostic support partners where appropriate.
• Data input and uploading case documentation to inhouse database.
• Liaising with External contacts (schools).
• Ensuring internal/external clinic rooms are booked as required.
• Training and supervising new starters within the team.
  
  

Working for our organisation

The ND department at Mind Professionals is a small team making a big difference in the neurodevelopmental sector. It aims to support and

empower patients through their diagnostic journey

Detailed Job Description And Main Responsibilities

Monitoring of clinician diaries and scheduling appointments.

• Monitor patient lists ensuring all appointments are offered/completed within the time frame specified.
• Responding to new enquiries received by the service to provide relevant service information.
• Following-up of enquiries and close tracking and monitoring of the enquiry conversion rate
• Working toward enquiry conversion service targets.
• Update NHS System One as required and also help to set up System One accounts for new users.
• Deal with complaints and patient sensitivities.
• Proofread, finalise, and email assessment reports that have been concluded on the system.
• Receiving/sending emails from NMP’s to clients/GP
• Monitor our long waiters list and resolve relevant issues.
• Collection and distribution of post/new referrals to the team.
• Maintain a monthly log of all new referrals to team.
• Cover colleagues work when they are on leave or due to illness or if they are over capacity.
• Discharging all patients from our team once their assessments are complete.
• Refer patients to post diagnostic support partners where appropriate.
• Provide clinicians with documents required for assessments.
• Data input and uploading case documentation to inhouse database.
• Liaising with External contacts (schools).
• Ensuring internal/external clinic rooms are booked as required.
• Training and supervising new starters within the team.
  
  

Further Information

How will we contact you?

• All correspondence for this post will be by email or text messaging. Please register for text messages on your TRAC account. Applicants are advised to check their email accounts regularly to ensure that email filters are set to allow our mails.
• As we often have many applicants for jobs at Mind Professionals, we regret that we will only be able to contact those external applicants who are shortlisted for interview. Therefore if you have not heard from us within 2 weeks of the closing date, then please assume you have not been shortlisted for interview on this particular occasion. Internal candidates who are unsuccessful can seek feedback from the recruiting manager.
• If you wish to contact the Recruitment Team, please do this via provide.recruitment1@nhs.net
• If you wish to contact the Recruiting Manager about the vacancy/role or for feedback after interview, their details are provided within the advert.
  
  

Checking progress on your application?

To check progress on your application, please log into your TRAC account. We aim to keep you updated on the status of your application as soon as we can.

Closing Date

Provide reserves the right to close this vacancy at any time or bring forward the closing date should it have an overwhelming response. We therefore encourage an early application to ensure consideration for this post.

Professional UK clinical registration required for the role?

If we require you to hold UK professional clinical registration to undertake a role we appoint you to, Provide will pay for your registration during the first year of your employment.

COVID-19 Vaccination

Provide CIC continues to encourage all colleagues to ensure they have been double vaccinated and received a booster vaccination.

We recognise taking the vaccine provides the best defence against COVID 19 for our patients, service users, customers, fellow colleagues, and their families.

Anti Fraud

Our staff have been trained in 'Anti-Fraud' and will use technology to examine identity/immigration documents.

Disability

If you have a disability and need assistance or more time to complete your application or attending interview, please contact a member of the Recruitment Team on 0300 3030 2661 or provide.recruitment1@nhs.net

Work Trials

Please check with your local Job Centre Plus to see if you are eligible for a Work Trial. If you are interested in trying this job first, please contact the Recruitment team and we can help you make the arrangements with the Job Centre and the Recruiting Manager.

We are committed to equal opportunities, flexible working practices and the National Living Wage.

Successful Applicant

You will be required to bring all your documentation to your interview to show the recruiting manager and again at your pre-employment appointment with the Recruitment Co-Ordinators.

The information that you provide will be treated confidentially. If you fail to provide all of the information, Mind Professionals may not be able to fulfil our contractual obligations to you or may be prevented from complying with our legal obligations.