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Clinical Educator (INP)
Location: Hybrid: Manchester territory (can be North based), with occasional travel to other regions in line with contract.
Reporting to: Head of Education
Package: Competitive salary + car allowance + annual bonus
Who We Are:
Founded in 2000, Healthxchange is the leading supplier of medical aesthetic products and services to professionals across the UK & Ireland. Healthxchange proudly partner with award-winning brands including Obagi Medical, Medik8, Jan Marini, and Jane Iredale to strategically commercialise their products in market. We currently supply over 9,000 clinics with a full range of products (Skincare, Injectables, Energy-based devices) and services (software & education) to support their 360 business needs. The company offers a dynamic environment for innovation and growth in the medical aesthetic space.
About the Role:
We are seeking a driven Clinical Educator to join our successful Education team. The role involves delivering comprehensive training on Obagi, Advanced Product support, and other brands like Jan Marini. Additionally, you'll provide training on Devices and Injectable Treatments within Healthxchange Group. Your focus will be on enhancing client knowledge through solutions and clinical support. As a brand ambassador, you'll authentically represent the training delivered. Tailoring education to diverse audiences of Healthcare and Beauty professionals is key. Overall, your role plays a crucial part in supporting Business Development within relevant brands through effective education initiatives.
Responsibilities:
- Deliver engaging, in depth, up to date content in all relevant brands/devices ensuring all delegates feel confident to offer treatments in an appropriate setting.
- Manage schedule appropriately to respond to all account needs and support business development in relevant brands because of cohesive workflow.
- Achieve premium account support by offering educational support that is accessible and ensures a positive patient experience.
- Follow up after training with required data input into relevant systems.
- Prioritise to ensure training feedback is recorded after training delivery.
- Input all relevant training data, to ensure effective reports can be pulled.
- Highlight any gaps highlighted via reporting.
- Raise and take agreed steps in terms of actions required to ensure a solution focused working approach.
- Maintain and develop the use of Brands and devices through in clinic support, educational delivery and working alongside business development managers to ensure reasonable clinical needs are supported.
- Achieve clear and concise learning flows by ensuring clear objectives are set for all relevant sessions.
- Research and keep up to date with relevant clinical studies, add these to all material.
- Identify and create further supportive learning tools where required.
- Support the marketing function of the business to help build product/device awareness.
- Attend and potentially present at external and internal meetings/conferences as necessary to perform own duties and aid business development via a variety of mediums.
What we need from you:
Essential
- Nursing or Pharmacist Graduate
- Independent Nurse Prescribers Qualification
- Relevant Obagi experience
- Relevant Device experience (in at least 2 types of technology e.g. Laser and RF)
- Training Experience: delivery and content creation
- High standards of customer/patient communication, in clinic support and content production/delivery
- Ability to meet deadlines, maintain accuracy and ensure business needs are responded to
- Clinical knowledge of the reference papers and the ability to refer to these as necessary.
- Proven account management from a commercial or educational standpoint
- Efficient IT experience
Desirable
- Jan Marini experience
- Clean drivers licence
- Experience with sales force and relevant softwares
Benefits
Company pension, car allowance, bonus and commission scheme, 23 days holiday plus bank holidays (and increasing with service), staff discount, staff social events, access to Health Assured EAP.
