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Job Overview
The Digital Services team at North Bristol Trust is advancing the digital agenda with several key projects, including the implementation of an electronic patient record system and the transition to paper-light processes.
As we undergo these transformations, we are seeking a dedicated team of clinical systems administrators to provide support and maintenance for both existing and new clinical systems.
This is a fantastic opportunity to play a pivotal role in shaping, supporting, and maintaining NBT’s Clinical Systems and to contribute to the success of North Bristol NHS Trust.
Main duties of the job
- Perform various Back Office support and maintenance tasks, including clinic setup, letter management, and reference data management.
- Support the development of clinical information systems and the Trust's Electronic Patient Record (EPR).
- Conduct database administration and take ownership of EPR-related issues.
- Participate in 3rd and 4th line support functions and collaborate with 3rd party suppliers for timely issue resolution.
- Adhere to Trust policies and procedures, including change control mechanisms.
- Assist in Data Quality audits and maintain system data quality and integrity.
- Provide user support and advice on Back Office systems management.
- Assist the Registration Authority with user account maintenance and deletion.
- Support the Testing Team and manage the IM&T Service Desk ticket function.
- Produce documentation for Back Office processes and participate in system testing and implementation.
- Maintain records of system changes and attend training sessions to improve skills.
Working for our organisation
North Bristol NHS Trust employs over 8,000 staff providing healthcare to the residents of Bristol, South Gloucestershire and North Somerset across a number of sites. We are the regional Major Trauma Centre, and an internationally recognised centre of excellence in a range of services and major specialities.
Our vision is that by enabling our teams to be the best that they can be, we will provide exceptional healthcare, personally delivered.
Detailed Job Description And Main Responsibilities
We are excited to offer an opportunity for a highly motivated and enthusiastic individual to join our Clinical Systems Team within the IM&T Division.
Knowledge:
- Degree or equivalent experience in a technical subject.
- Extensive knowledge of application tools, Trust's EPR system, IT systems, and NHS Data Protection policies.
- Understanding of directorates' operations within North Bristol Trust.
- Ability to transfer skills and knowledge to colleagues.
- Practical solutions for end users using specialist knowledge.
- Knowledge of current practices, testing principles, and system applications.
- Detailed knowledge of Change Control mechanisms and national patient databases.
- Basic knowledge of Registration Authority processes.
Training:
- Willingness to undertake further computer/application training.
- Commitment to multidisciplinary development within the Clinical Systems Team.
Experience:
- Solving complex system issues and working with third-party suppliers.
- Collaboration with IM&T Directorate for problem-solving.
- Documenting procedures and training end users.
- Customer-focused experience and arranging meetings to resolve issues.
- Gathering non-technical requirements and identifying technical solutions.
Skills:
- Excellent customer care and communication skills.
- Ability to transfer knowledge and negotiate with end users.
- Ownership of issues and confidence in dealing with staff requests.
- Proficiency in Microsoft Office and ability to work under pressure.
- Assessing impact on downstream systems and supplier accreditation.
- Initiative and self-motivation to work unsupervised and as part of a team.
Main Duties & Responsibilities:
- Perform Back Office support and maintenance functions.
- Support clinical information system and EPR development.
- Conduct database administration and take ownership of application issues.
- Participate in 3rd and 4th line support functions.
- Collaborate with 3rd party suppliers for timely issue resolution.
- Adhere to Trust policies and procedures, including change control.
- Assist in Data Quality audits and maintain system integrity.
- Provide user advice and support, manage IM&T Service Desk tickets.
- Produce documentation, participate in system testing, and implement changes.
- Support system owners and maintain records of system changes.
- Attend training sessions to improve skills.
Person specification
Experience
Essential criteria
- Degree level or equivalent in a technical subject or equivalent experience
Experience
Essential criteria
- Experience working with an IT Service Desk function
Skills
Essential criteria
- Able to gather and interpret complex data to inform analytical and problem solving tasks
If you apply for this vacancy and have not received a communication from North Bristol NHS Trust within three weeks of the closing date, please assume that on this occasion your application has been unsuccessful.
Please note that North Bristol NHS Trust does not reimburse travel expenses relating to interview attendance.
If you feel you meet the requirements of the Disability Act / Two Ticks scheme and require further support/advice, please contact us on tel 0117 414 1151.
North Bristol NHS Trust are committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.
The successful applicant(s) will normally commence at the minimum of the scale unless they have previous NHS service at the same band. Progression through the scale is by annual increments.
At North Bristol Trust (NBT), we know diverse and inclusive environments lead to happier and healthier teams and improved patient care and outcomes. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong. We therefore particularly encourage applications from candidates who are currently underrepresented in NBT’s workforce at Band 8a and above. These include people from Black, Asian and minority ethnic backgrounds, disabled people and LGBTQIA+ people.
Please note that stringent pre-employment checks are undertaken on all successful applicants prior to commencement in post.
