Cloud Infrastructure Engineer - 12 month FTC

ABOUT US

Chaucer is a leading insurance group at Lloyd's, the world's specialist insurance market. We help protect industries around the world from the risks they face. Our customers include major airlines, energy companies, shipping groups, global manufacturers and property groups.

Our headquarters are in London, and we have international offices in Copenhagen, Miami, Dubai and Singapore to be closer to our clients across the world. To learn more about us please visit our website www.chaucergroup.com

Job Description

As a Cloud Infrastructure Engineer, you will be responsible for designing, implementing, and maintaining our cloud infrastructure. You will work closely with our architectural and engineering teams to ensure the reliability, scalability, and security of our cloud-based systems. In this role, you will also provide technical mentorship and provide input into strategic direction for cloud initiatives.

Key Responsibilities

• Design, implement and support cloud infrastructure solutions using platforms such as Azure. This involves selecting appropriate services, configuring them to meet specific requirements, and ensuring they are integrated seamlessly with existing systems.

• Automate deployment, scaling, and management: Use infrastructure-as-code (Terraform) to maintain environment consistency, reduce manual errors, and speed up deployment processes.

• Collaborate with development teams: Work closely with development and engineering teams to integrate cloud services into applications. This involves understanding the application requirements, providing guidance on best practices, and ensuring that the cloud infrastructure supports the application's needs.

• Ensure the security and compliance of cloud infrastructure by aligning with the Cloud Adoption Framework and security governance to comply with relevant regulations and standards.

• Incident management: Collaborate with incident response efforts for cloud infrastructure-related issues acting as technical SME. Coordinate with cross-functional teams to resolve incidents promptly and implement preventive measures to avoid future occurrences.

• Optimise cloud infrastructure: Continuously evaluate and optimize cloud infrastructure to improve performance, reduce costs, and enhance scalability. This involves analysing usage patterns, identifying inefficiencies, and implementing changes to achieve better resource utilization.

• Disaster recovery planning: Support and manage disaster recovery plans to ensure business continuity in case of system failures or data loss, alongside the existing Operational Resilience Team. This includes validating backup and recovery processes, testing recovery procedures, and ensuring that critical data is protected.

• Documentation and reporting: Maintain comprehensive documentation of cloud infrastructure, configurations, and processes. Assist with generating regular reports on cloud resource usage, performance metrics, and security compliance to keep stakeholders informed.

• Mentorship and Training: Provide mentorship and training to junior engineers and other team members on cloud infrastructure best practices, tools, and technologies. Foster a culture of continuous learning and knowledge sharing within the team.

• Perform daily Business-as-Usual (BAU) support activities, including incident resolution, troubleshooting, and resolution of system or application issues.

• Collaborate with cross-functional teams, vendors, and stakeholders to support ongoing business operations and technology needs.

• Ensure adherence with the Chaucer corporate values and CTG strategy that underpins our key business objectives.

• Prioritising and managing workload effectively.

Regulatory responsibilities

• Adhere to Corporate Policies and Procedures, including Code of Conduct, Information Security policies, Audit Procedures, and any control related policy

Skills & Competencies

• Extensive knowledge of Azure Platform services including but not limited to Compute Infrastructure, Storage, Networking (vNet, vWan, Peering, NSG's, ASG's), Azure Policy, RBAC, Recovery Services

• Extensive knowledge of Infrastructure as Code (IAC) - Terraform, Azure DevOps

• Extensive knowledge of scripting and automation skills and tools - Powershell, Terraform, Visual Studio Code

• Extensive knowledge of Microsoft server Operating Systems and surrounding architecture

• Deep knowledge of networking topologies and protocols

• Capacity management and planning

• Experience of Azure VMware solutions

• Experience of Microsoft Entra ID in respect of interoperability and integration

• Experience of Azure PaaS solutions such as LogicApps, PowerPlatform, Service Bus etc

• Experience using Enterprise Monitoring and Backup platforms - e.g. LogicMonitor, Jetstream, Commvault.

• Excellent communication skills at all levels within the organisation with the ability to translate requirements into a solution ensuring clear understanding amongst all parties.

• Works effectively as an individual or a team player across geographical boundaries.

• Active team player, self-starter, proactive and multitasker who can quickly adjust priorities.

• Identifying gaps in the available information required to understand a problem or situation and devising means of remedying such gaps.

• Good organisational skills including attention to detail and multitasking skills.

• Critical thinking and problem solving.

Education

• Azure Cloud Infrastructure (e.g. Microsoft Azure AZ-900, AZ-104, AZ-305, AZ-400)

• Windows Server OS 2016 and later versions

• Windows Active Directory, Entra ID and Windows AD DNS

• Enterprise backup and monitoring solutions

• VMware environment

• ITIL Certification

Why Join Chaucer?

An established market leading Insurer, where over the past 5 years, the Chaucer Group has seen significant and successful growth. In 2019, we wrote $1.4bn of Gross Written Premium, closed 2023 with $2.7bn, and are on track to write well over $3bn in 2024.

This is an exciting time for Chaucer; we have the people, the platforms, the expertise and the relationships to continue our recent success. We will remain focussed on the areas where we can provide the most expertise and value to our brokers and clients.

We offer:

• A flexible 2 days in the office hybrid work model that supports individual and team needs.
• A diverse, inclusive culture that values people for who they are.
• Extensive, non-contributory benefits, including medical, life, and pension cover, flexible holidays, and wellbeing support.