Coffee Shop Manager

Costa Store Manager

Contract: Healthcare

Location: London, SE18 4QH

Hours of work: 40

Contract Type: Permanent

This is an exciting opportunity to be manage brand-new Costa Coffee opening in the Atrium of QE Hospital, launching in August.

As ISS’s first fully franchised Costa Coffee, the focus is on delivering not just exceptional standards, but genuine hospitality that reflects the unique hospital setting.

Job Description

This isn’t just another coffee shop—it’s a moment of comfort for a loved one visiting a patient, a well-earned break for a busy nurse, or a small act of normality in a challenging day.

We’re looking for Coffee Shop Manager who understand the emotional impact of thoughtful, heartfelt service and who are passionate about creating a welcoming environment that goes beyond the transactional to offer a meaningful experience for every customer.

Key Responsibilities

• Lead and support retail and patient catering teams, ensuring safe and effective service aligned with company policies
• Oversee all catering and retail operations across the hospital site
• Build strong relationships with stakeholders, including internal teams, Trust contacts, and external partners
• Set and manage objectives in line with contract goals, contributing to service performance
• Plan and develop catering offers in collaboration with ISS subject matter experts
• Ensure compliance with Hospital Food Review (2021) guidance and safe food delivery standards
• Maintain a safe, hygienic environment in line with food safety and health regulations

Professional and Personal Competencies/Qualifications

• Semi-senior level experience in a Costa store with knowledge of brand standards
• Proven ability to manage large teams effectively
• Experience overseeing a £35K+ retail operation
• Strong understanding of food safety standards and compliance
• Confident in maintaining brand consistency and operational excellence
• Comfortable working in a fast-paced, customer-focused environment
• Able to drive performance and uphold service quality

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

If you have any further queries regarding this role, please contact the Resourcing Team by emailing [email protected]