Colleague Engagement Communications Officer

London, England, United Kingdom

12/20/2024

All the details

Summary

M&S’s Business Involvement Group (BIG) is a network of 1500 nominated colleagues across our stores, support centres and logistics centres who represent the voice of our colleagues. As well as supporting our teams with day-to-day questions and support, our BIG reps are also involved in business change discussions by feeding back to leaders on what matters most to our teams.  

In this role, you’ll design and implement internal communication strategies that inform and engage our BIG reps, boost colleague engagement, and promote the important role of BIG across M&S.  

(This is not an elected representative role; it is not part of the National Leadership Team and has no involvement in formal consultation) 

To stay close to customers, our support teams are in the office three days a week as we believe that skills are developed through collaboration, and that spending time together makes us more creative and connected.

What’s In It For You

Being a part of M&S is exactly that – playing your part to bring the magic of M&S to our customers every day. We’re an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing exceptional quality, value, service to every customer, whenever, wherever and however they want to shop with us.

Here are some of the benefits we offer that make working for M&S just that little bit more special…

• After completing your probationary period, you’ll receive 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.
• Competitive holiday entitlement with the potential to buy extra holiday days!
• Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.
• A generous Defined Contribution Pension Scheme and Life Assurance.
• A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
• Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.
• Industry-leading parental, adoption and neonatal policies, providing support and flexibility for your family.
• Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family.
• A charity volunteer day to support a charity or cause you're passionate about through a dedicated day away from work.
  
  
  

What You’ll Do

Your key accountabilities will include

• Develop creative and dynamic communication content and channel strategies for all of the BIG audiences that inspire our representatives and provide the information they need to better support their teams
• Source, write and deliver a regular plan of content that shows how BIG is contributing to making M&S a great place to work and a great place to shop. Use this content to regularly update and refresh the BIG portal and be responsible for the site’s ‘look and feel’.
• Partner closely with our Colleague Communications team to ensure BIG’s stories and messages reach our 65,000+ colleagues via channels including company-wide announcements, newsletters, intranet content, and town halls
• In conjunction with the Corporate Affairs content and channels team, look for opportunities to share news externally via channels such as LinkedIn to show BIG as a great industry example of colleague involvement
• In collaboration with the NBIG Deputy Chair, review the bi-weekly Talking Points and identify any themes or trends that need to be addressed through targeted communications. Also create and tailor briefing packs and presentation material for multiple audiences, up to and including the CEO, ExCO and other senior leaders.
  
  
  

Who You Are

Your skills and experience will include

• Strong communication skills, both written and verbal, with the ability to translate complex information into clear and concise messaging.
• Experienced in developing and implementing internal communication strategies, plans, and programmes. 
• Experience in employee engagement and event planning. 
• Strong project management skills, including the ability to manage multiple projects simultaneously and meet tight deadlines. 
• Familiarity with various internal communication channels, such as email, intranet, social media and the core Microsoft platforms of SharePoint, Teams, Workjam and CommUnity.  Experience of capturing and editing video and imagery appreciated 
  
  
  

Everyone’s welcome

We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.

If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.