Colleague Technology Support Lead
Company
Location
Leicester, England, United Kingdom
Posted At
3/5/2025
Advertise with us by contacting: [email protected]
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Description
Overview
This is a fully on-site position based out of our Syston, Leicester office.
About Us
Home. There’s no place like it. And there’s no feeling like helping people create the joy of feeling truly at home.
At Dunelm, that’s what we do.
We’re the UK's number one choice for homewares because we make home life lovelier for our customers. And the caring and supportive culture we've created makes this a place you'll feel right at home too.
About The Area
As a Colleague Technology Support lead you will be working for the Tech Support Principal to deliver stable, reliable, and robust IT services for Dunelm.
You will work in conjunction with two Tech Support Leads in overseeing the day-to-day operation and delivery of a high-performing support function. In conjunction with our colleague technology team, you will be expected to manage end user hardware and software resources within the organisation whilst ensuring we have a robust and effective asset management strategy.
As an advocate for best practice, you will drive initiatives to elevate our support teams to industry-leading standards
Your role will span across three support teams: The Service Desk and Tier 2 support who are both hybrid and the Tech Lounge, which is an on-site, face to face support function.
Tech Support forms part of a broader team which consists of:
Automation and Development: This team look at ways in which we can improve our service through the enhancement of “ServiceNow” and improve efficiencies through automation using “UiPath”.
Colleague Technology: A technical team who manage and develop all end user devices, operating systems, and applications.
Join our Tech Team and you’ll not only be part of stimulating projects that are making an impact across our business, but you’ll be also somewhere you can build a long-term career that always promises to challenge and excite.
Find your happy place.
This is a fully on-site position based out of our Syston, Leicester office.
About Us
Home. There’s no place like it. And there’s no feeling like helping people create the joy of feeling truly at home.
At Dunelm, that’s what we do.
We’re the UK's number one choice for homewares because we make home life lovelier for our customers. And the caring and supportive culture we've created makes this a place you'll feel right at home too.
About The Area
As a Colleague Technology Support lead you will be working for the Tech Support Principal to deliver stable, reliable, and robust IT services for Dunelm.
You will work in conjunction with two Tech Support Leads in overseeing the day-to-day operation and delivery of a high-performing support function. In conjunction with our colleague technology team, you will be expected to manage end user hardware and software resources within the organisation whilst ensuring we have a robust and effective asset management strategy.
As an advocate for best practice, you will drive initiatives to elevate our support teams to industry-leading standards
Your role will span across three support teams: The Service Desk and Tier 2 support who are both hybrid and the Tech Lounge, which is an on-site, face to face support function.
Tech Support forms part of a broader team which consists of:
Automation and Development: This team look at ways in which we can improve our service through the enhancement of “ServiceNow” and improve efficiencies through automation using “UiPath”.
Colleague Technology: A technical team who manage and develop all end user devices, operating systems, and applications.
Join our Tech Team and you’ll not only be part of stimulating projects that are making an impact across our business, but you’ll be also somewhere you can build a long-term career that always promises to challenge and excite.
Find your happy place.
Advertise with us by contacting: [email protected]
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