Collections Consultant (Permanent, Part Time)
Are you a natural communicator who loves building relationships and finding solutions? At KCOM, we’re looking for a proactive and customer-focused Collections Consultant to join our Enterprise team and play a key role in keeping our business customers on track. This isn’t your typical debt collection role—it’s about supporting our customers, protecting long-term relationships, and making sure KCOM remains a trusted partner for businesses across the region.
Location – Carr Lane, Hull, with hybrid working opportunity
Hours – between 22.5 and 30 per week
Advert Closing Date - 19th June 2025
Act fast – seize the opportunity to join KCOM, as we reserve the right to close the vacancy sooner than the published date.
Interview Dates - To be confirmed after advert closing date
Key Responsibilities
- Full ownership of your own portfolio of business customers, managing the end-to-end collections process.
- Monitoring customer payment behaviour and following up with friendly, proactive contact to keep things running smoothly.
- Working collaboratively across teams to resolve payment issues while delivering a great customer experience.
- Maintaining accurate and up-to-date records on all activity—keeping systems sharp and decisions data-driven.
- Analysing account history and trends to tailor your approach and support each customer individually.
- Helping to protect the business by reviewing credit checks and recommending appropriate action when needed.
- Making smart recommendations on debt write-offs where appropriate and in line with policy.
What Are We Looking For
- Someone who’s organised, confident, and great with people—especially over the phone and email.
- A problem-solver who doesn’t shy away from tricky conversations and always aims for a positive resolution.
- Comfortable working to targets and SLAs, with a good eye for detail and a passion for doing things right.
- A team player who can collaborate well but is just as happy working independently.
Previous experience in collections or finance-related customer service is a bonus, but if you’ve got the attitude and willingness to learn—we can teach you the rest!
Perks And Benefits
- 28 days holidays plus bank holidays
- Excellent Pension Scheme with generous employer contributions
- Volunteering days
- Life Assurance and Income Protection
- Corporate Discount schemes
- We support hybrid and remote working
- A variety of health, wellbeing and lifestyle benefits to choose from
About Us
KCOM goes beyond broadband—for us it's about community, innovation, and commitment. Since 1904, we've been integral to Hull and East Yorkshire, delivering award-winning broadband services and being at the heart of our region. Join us in expanding our full-fibre network and connect more homes and businesses.
At KCOM, collaboration fuels our innovation, driving us to be the best and keep our customers seamlessly connected. We empower our customers to thrive in the digital age, and we're passionate about making a real difference in their lives.
Why Work with Us
The Power is all Yours
At KCOM, our dedication to our people mirrors our commitment to our customers. Immerse yourself in a workplace that values you as an individual, offering family-friendly policies and adaptable working arrangements.
Engage with us through employee forums, enjoy a wide range of on-site facilities, and a suite of services supporting colleagues from diverse backgrounds. Benefit from an employee assistance program, occupational health support, a variety of online wellbeing tools as well as our personal development learning platform.
Values are not just words for us – they are the foundation of our dynamic workplace. Grow with us, seize opportunities to progress, and unleash your potential in an environment designed to nurture your professional development.
Equal Opportunity Employer
We champion inclusivity for all, celebrating diversity through forums and DEI events. Join KCOM and thrive in a culture that values and nurtures your potential.
We are signed up to the Armed Forces Covenant and Disability Confident Scheme and we support local schools and colleges with mock interviews and careers advice.
No agency applications will be considered for this vacancy at this time. 
