Commercial Manager - Western Europe

At Costa Coffee, we are what we craft. We’re reimagining coffee experiences in over 50 countries and counting, as a key part of the Coca-Cola System. Whether you get your coffee in a store, from a machine, at home, or on the go – we’ve got you covered.

Our teams make a difference. Whether that’s working on new tech for the perfect pour, helping our teams grow, creating award-winning campaigns, crunching the numbers, or developing the latest exciting menu item; together, we stir up success.

The Commercial Manager plays a pivotal role in driving growth across Western European AFH markets, empowering and collaborating with the market teams to exceed ABP expectations. This dynamic position focuses on unlocking local customer opportunities, executing impactful commercial strategies, and expanding our B2B brand footprint in Europe. Collaborating closely with Bottler teams, the Commercial Manager will play a pivotal role in achieving the top line and bottom line objectives, ensuring success and innovation in the region.

We may be a global brand, but we haven’t forgotten our roots. That’s where the Costa Foundation and our fantastic community agenda come in. Whatever your role, you can help us change lives in coffee growing communities, and help your local community too.

We also want to help you grow in your career through amazing experiences, our apprenticeship scheme, and development programmes. At Costa, you can go beyond the day-to-day.

And as Commercial Manager, there’s never been a better time to join.

So, why Costa?

We didn’t become a global coffee brand by sitting back. When you work here, you join a community that values passion, progression and integrity, with some pretty brilliant perks to sweeten the deal:

• Own a piece of Costa’s success by becoming a share owner in Coca-Cola with our Share Investment Plan (SIP)
• A smart pension that saves you money on tax and national insurance, and matches your contributions up to 10%
• The Costa Financial Support Fund, supporting team members who find themselves in unexpected financial pressure
• 50% discount in all Costa-owned stores, and 25% off in other participating stores
• Private medical cover thanks to our Private Healthcare scheme
• And that’s not all. Explore even more of our perks here: https://bit.ly/costaperks

We’re passionate about being a great place to work, where you can bring your unique self into our mix. We firmly support diversity, equity and inclusion, and continue to work with our teams to shape the future of our culture and values: Disciplined to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge and Trusted Team Players.

What you’ll do

We are looking for a leader who can take charge and demonstrate the following qualities:

• Support the implementation of the commercial plan across all markets, collaborating with Market Leads and teams.
• Ensure that the local market commercial plans align with and reflect Costa’s strategic objectives, driving execution across the B2B platform in collaboration with the market commercial lead.
• Provide markets early-life support for key accounts, monitoring progress and adjusting to ensure successful placements.
• Ensure markets have necessary selling materials, playbooks, and tools to succeed, while supporting where needed local teams in customer pitches.
• Contribute to the Costa ABP preparation, monitor business performance, and act as a liaison between the bottler/market and Costa teams, aligning growth plans.

Who you are

In addition to collaborating effectively with diverse teams, we would like for you to bring the following to this role:

• Proven experience in revenue growth management and commercial strategy, with a track record of driving business performance, implementing course corrections, and delivering sustainable growth.
• Strong relationship management skills, building positive relationships with senior Market stakeholders and GMs.
• Excellent influencing abilities, able to shape strategy and customer approaches through data insights and analysis.
• Proven experience in capability building, transferring knowledge to Market teams at both strategic and operational levels.
• Demonstrated success in presenting to market exec teams, securing buy-in for plans, and driving bold decision making.
• Strong understanding of P&L, with a proven track record of impacting bottom line delivery
• Proven success in coffee related roles

Location: Hybrid, London, Loudwater