Commercial Process Lead

Thames Ditton, England, United Kingdom

1/15/2025

Job Description

Join a community that is shaping the future of work! SHL, People Science. People Answers.

Do you have a background in commercial process improvement combined with strong influencing capabilities? Are you able to inspire and guide teams to achieve shared goals and influence the commercial organisations’ ability to manage opportunities and achieve sales targets ? If so, we have an exciting new opportunity for a Commercial Process Lead, accountable for the end-to-end structuring and management of the sales pipeline. In this pivotal role you will work closely with your team, to ensure all processes are performed with precision and in alignment to organizational goals. Your guidance will directly influence the commercial organization’s propensity to manage opportunities effectively and achieve sales targets.

A great benefits package is offered in a culture where career development, with ongoing manager guidance, collaboration, flexibility, diversity and inclusivity are all intrinsic to our culture.  There is a huge investment in SHL currently so there’s no better time to become a part of something transformational.  Hybrid working is available

What You Will Be Doing

• Work with your team ( Technology and Assurance Specialist), to ensure all processes, from lead generation to contract signing are performed with precision and alignment to organizational goals.
• Oversee the accuracy, health, and representation of the sales pipeline, conducting regular audits of the CRM and provide regular leadership updates.
• Work with Marketing operations to monitor and refine lead routing processes to ensure correct and efficient allocation, minimizing reaction time and maximizing conversion rates.
• Identify bottlenecks or inefficiencies in the deal process, implement improvements and work with the relevant teams to ensure deals are being structured in compliance with company policies and aligned with strategic objectives
• Oversee transition of deals through the contracting phase, ensuring processes are accurately closed, legally compliant, timely. Collaborate with your team around CRM systems, pipeline tools and regulatory and internal policy standards.
• Partner with Commercial Enablement to train and educate the commercial organization on pipeline best practices and compliance requirements (using data to identify where deals tend to stall and develop targeted interventions).
• Collaborate with finance team to manage the budget process, acting as the bridge between central and regional planning, covering targeting programs, territory planning, organization structuring and goal setting.
  
  

Essential

What we are looking for from you:

• B2B sales operations, revenue operations or related field
• Leadership, influencing and strategic oversight combined with proactivity, process management and analytics
• CRM platforms (particularly Salesforce) and reporting tools (such as Tableau) and implementing/optimizing sales technology solutions
  
  

Desirable

• SaaS or technology background
• Pipeline automation tools and integrations for process improvement
• Experience in Microsoft toolkit
• Global or multi-regional sales environments and cultural and regulatory related considerations
  
  

Get in touch: 

Find out how this one-off opportunity can help you to achieve your career goals by making an application to our knowledgeable Talent Acquisition team. Choose a new path with SHL. 

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About Us

• We unlock the possibilities of businesses through the power of people, science and technology.
• We started this industry of people insight more than 40 years ago and continue to lead the market with powerhouse product launches, ground-breaking science and business transformation.
• When you inspire and transform people’s lives, you will experience the greatest business outcomes possible. SHL’s products insights, experiences, and services can help achieve growth at scale.
  
  

What SHL Can Offer You

Diversity, equity, inclusion and accessibility are key threads in the fabric of SHL’s business and culture (find out more about DEI and accessibility at SHL )

• Employee benefits package that takes care of you and your family.
• Support, coaching, and on-the-job development to achieve career success
• A fun and flexible workplace where you’ll be inspired to do your best work (find out more LifeAtSHL )
• The ability to transform workplaces around the world for others.
  
  

SHL is an equal opportunity employer. We support and encourage applications from a diverse range of candidates. We can, and do make adjustments to make sure our recruitment process is as inclusive as possible.