Commercial Process Specialist

Thames Ditton, England, United Kingdom

1/15/2025

Job Description

Find purpose in each day while contributing to a workplace revolution! SHL, People Science. People Answers !

Do you have a background in commercial process improvement, contract lifecycle management, deal compliance, or a related field ? Do you have CRM and CLM know how and proven experience of evaluating and redesigning workflows to improve accuracy, efficiency and scalabilty? Is attention to detail part of your DNA? If so, we have an exciting new opportunity at SHL for a Commercial Process Specialist. In this role you will hold accountability for the accuracy, integrity and compliance of all aspects of the deal lifecycle and will be pivotal in strengthening the deal compliance framework, streamlining processes and reducing risk.

A great benefits package is offered in a culture where career development, with ongoing manager guidance, collaboration, flexibility, diversity and inclusivity are all intrinsic to our culture.  There is a huge investment in SHL currently so there’s no better time to become a part of something transformational.  Hybrid working is available.

What You Will Be Doing

• Oversee, evaluate, identify improvements and enhance the end-to-end contract management process, ensuring accuracy, compliance, and alignment with organizational policies­, implanting more robust workflows.
• Direct the Contract Lifecycle Management (CLM) process, overseeing the process for the creation and review of Statements of Work (SOWs), strengthen the deal compliance framework and streamlining processes, reducing risk.
• Exceptional deals liaison, assisting sales teams with large deals which divert from standard contracting procedures
• Work closely with sales, legal, and delivery teams to implement process improvements and maintain best practice for efficient contract handling and ensure all documentation is clear, accurate, and reflective of customer agreements.
• Collaborate with sales, operations, pricing and enablement teams to educate the commercial organization on deal compliance best practices
• Standardize document templates and processes to improve efficiency and reduce errors and establish and maintain a centralized repository for contracts and deal-related documents
• Leverage automation tools and technologies to streamline SOW, order form, and contract generation processes
• Provide guidance and support during the negotiation process, ensuring alignment with internal policies and customer expectations
  
  

Essential

What we are looking for from you:

• Significant experience in contract lifecycle management, deal compliance or similar, navigating complex deal structures and identifying compliance solutions
• Deep understanding of B2B contracts, SOWs, order forms, compliance considerations, governance
• Analysis and redesign of workflows and familiar with automation tools for contract and document generation
• Exceptional focus on detail and accuracy, ensuring all deal-related documentation meets internal and external standards
• Experience with CLM platforms (e.g., DocuSign CLM, Ironclad, Conga) and CRM systems (particularly Salesforce)
• Proficiency in Microsoft toolkit
  
  

Desirable

• Relevant experience within a B2B SaaS or enterprise sales environment
• Familiarity with subscription pricing models and contracting terms
  
  

Get in touch: 

Find out how this one-off opportunity can help you to achieve your career goals by making an application to our knowledgeable Talent Acquisition team. Choose a new path with SHL. 

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About Us

• We unlock the possibilities of businesses through the power of people, science and technology.
• We started this industry of people insight more than 40 years ago and continue to lead the market with powerhouse product launches, ground-breaking science and business transformation.
• When you inspire and transform people’s lives, you will experience the greatest business outcomes possible. SHL’s products insights, experiences, and services can help achieve growth at scale.
  
  

What SHL Can Offer You

Diversity, equity, inclusion and accessibility are key threads in the fabric of SHL’s business and culture (find out more about DEI and accessibility at SHL )

• Employee benefits package that takes care of you and your family.
• Support, coaching, and on-the-job development to achieve career success
• A fun and flexible workplace where you’ll be inspired to do your best work (find out more LifeAtSHL )
• The ability to transform workplaces around the world for others.
  
  

SHL is an equal opportunity employer. We support and encourage applications from a diverse range of candidates. We can, and do make adjustments to make sure our recruitment process is as inclusive as possible.