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Life on the team
Due to growth in our operations, we are looking for someone to join the Field & On-Site Servies (FOS) Commercial Operations Team as a Commercial Specialist to assist us with our continued programme to reduce our cost to serve and standardise our approach to charging.
Reporting to the Commercial Manager , your primary role will be to the ownership & governance of our INVEST processes & our SHARED services structure in terms of cross-charging accuracy and Utilisation reporting, analysis & insight. Additionally, with an understanding of CC financial processes, you will be able to assist with identifying over/under performance from our teams, support monthly charges forecasting, and supporting the Change to Service (CTS) governance, x-charge tracking & reporting.
Whilst we are based in the UK, our scope covers the whole of FOS Operations globally. Our policy is for hybrid working, with at least 40% working days in a CC office over each fortnight, however, we are flexible about which office you are aligned to.
What you’ll do
- Support the Commercial Operations function in their role across the whole of FLS. In particular:
- Ownership and primary contact for all aspects of the FOS Cost Collector structure & process (Invest, Shared, Dedicated).
- Ensure Customer Contractual & other charging (system & manual) is accurate and in line with published policies.
- Ensure that CTS x-charging changes are captured and accurately posted through the monthly cross-charging processes.
- Act as a commercial advisor to all Operations across our Field & On-Site Services countries.
- Support our drive to improve cost to serve through the application of systems and processes that monitor efficient service costs and recoveries
- Support the financial planning, review process and forecasting (OFC.GOL, etc)
- Support the FOS change programme & growth strategy and the aligned x-charging policies & process.
- Support the harmonisation simplification and relevance our the FOS services x-charging mechanisms.
- Define reporting mechanisms to highlight and improve understanding of over and under performance.
Interface with GCF, Service Excellence Business Support, GSBO, Delivery Leadership and across FOS Operations.
- Oversee monthly x-charging by Business Support and various Finance contacts.
- Identify and confirm changes to cross-charges arising from in-life changes.
- Work with GCF colleagues on the month-end reporting cycle.
- Work with GCF colleagues & FOS Operations to support the monthly forecasts (OFC,GOL)
- Highlight risks and opportunities withing FOS.
What you’ll need
- An understanding (or willingness to learn) how FOS operates and the internal financial processes to achieve our goals.
- Good understanding of CC financial processes.
- Good communication skills in English; knowledge of German/French would be an advantage but not essential.
- Ideally, some understanding of FOS Operations & the FOS Services Portfolio
- Ideally, some understanding of the principles in a Services Partnering outsourcing business.
- Ideally, some understanding of the Deal Lifecycle Framework
- Some understanding of basic accounting.
- Ability to build & maintain good working relationships across FOS Operations, FOS SLT, Delivery Leadership, GCF, Business Support, GSBO & other Finance functions.
- Seek to improve overall Computacenter margin (through supporting our drive to reduce cost to serve).
