Commercialisation Manager

Lead Innovation. Drive Income. Enhance Community Safety.

Tower Hamlets is one of London's most dynamic and diverse boroughs, blending rich cultural heritage with rapid economic growth. As we continue to invest in our communities, we're seeking an innovative and ambitious Commercialisation Manager to spearhead the development and implementation of a commercial strategy and plan within our newly created Public Protection & Integrated Enforcement Services.​

Role Description

The new Commercialisation Manager will lead and drive commercial strategy and delivery. This strategic role is key to identifying, developing, and delivering new income-generating opportunities; planning and delivering the growth of service revenue to exceed income expectations; developing and marketing new service offers and partnerships; leading the review of fees, charges and pricing developing commercial skills and acumen across services; developing collaborative relationships and innovative service models with other local authorities; forming and maintaining strategic public, private and third sector partnerships and overseeing commercial contract development.

As a member of the leadership team, the role is responsible for the delivery of an income generation and broader commercialisation programme of for Public Protection and Integrated Enforcement Services including:

• Tower Hamlets Enforcement Officer Service
• The Antisocial Behaviour Service
• CCTV control room and operations services and related infrastructure and assets
• Regulatory Services including Markets and Street Trading, food safety, trading standards services.
• Corporate Health and safety and Civil Contingency Business continuity and emergency planning services.

Knowledge & Skills

• In-depth understanding of commercial strategy development and delivery planning within a public sector context.
• Knowledge and expertise of revenue growth and marketing strategies
• Strong commercial acumen, including pricing strategies, financial modelling, and market analysis.
• Knowledge of local government finance, procurement, and governance.
• Good understanding of local authority community safety and regulatory services frameworks, including crime prevention, anti-social behaviour, CCTV, and enforcement and regulatory services.
• Expertise in marketing and communications and business development
• Knowledge and expertise of working with external partners to deliver enhanced resident services and appropriate strategic outcomes
• Ability to develop compelling business cases and articulate the commercial value of new initiatives
• Excellent leadership and strategic thinking, with the ability to influence at senior levels and across organisational boundaries.
• Highly developed communication and interpersonal skills, with a collaborative and solution-focused approach.
• Risk management and decision-making skills in a complex service and regulatory environment.

Experience

• Significant experience in a commercial, income-generation, or business development role, preferably in or in partnership with the public sector.
• Proven track record of developing and implementing successful commercial initiatives and / or traded services.
• Experience of Leading multi-disciplinary teams and delivering results in a politically sensitive environment.
• Experience of financial and performance reporting, business planning, and budget management.