Communications and Engagement - Senior Channels Officer

Location: Blended between office and home (England and Wales). Time in office negotiable

£45,243 (with additional allowance for London office-based roles)

Mat cover 12-month FTC

Are you passionate about digital communication and community engagement? We’re looking for a Senior Channels Officer to lead two change initiatives shaping the future of our organisation’s communication channels.

About the Role

In this maternity cover role, you will take the lead on two critical change management projects:

• Managing the transition from Workplace to WorkVivo, our new digital employee engagement platform.
• Driving our Channels Review, redesigning how we share communications across the organisation to improve reach and impact

You’ll strategically manage our communication and engagement channels, including; our online platforms, newsletter management and digital campaigns to develop vibrant, engaged online communities. Your insights will help define and lead our channel strategies to meet audience needs and support our organisational missions.

Working closely with the Senior Communities and Events Producer, the Channels Specialist, and other teams, you’ll promote inclusivity, collaboration, and partnership across digital platforms, ensuring our engagement aligns with wider organisational goals.

What We’re Looking For

• Proven experience leading change management initiatives within digital communications or engagement platforms
• Excellent project management skills, with a track record of successfully managing complex projects involving multiple stakeholders
• Strategic thinker who uses audience insights to drive continuous improvement of communication channels
• Collaborative team player with outstanding communication and interpersonal skills

The hiring manager says

“This maternity cover is really unique as it comes at a time where we are planning significant changes to our comms and engagement strategy. The person taking on this role will have significant responsibility in leading the implementation of our channels review project as well as our transition to our new employee engagement platform Workvivo. This is a fantastic opportunity to make a real impact on how communications are delivered and how people across the organisation collaborate. You’ll be joining a dedicated, hardworking team committed not only to enhancing communication and engagement internally but also to advancing our organisational missions to provide the best possible support to those that come to us for help.”

Please apply with CV and Cover letter to demonstrate the following;

• Extensive experience managing digital communication channels and online communities, preferably but not necessarily in the charity, nonprofit, or public sectors.
• Strong project management skills, with the ability to oversee multiple digital projects, campaigns, and community initiatives simultaneously
• Experience leading change management in digital communications or engagement platforms