Do you have a passion for innovative communication solutions? Join our Customer Experience, Marketing and Operations team at AXA Health and play a key role in transforming how we connect and engage with our audience.
You’ll create, develop, and amend communications and templates. You’ll apply rigour around testing, technical documentation, and version control.
At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least 40% of your week away from home, moving to the majority of your working week from September 2025. Away from home means either attendance at our Tunbridge Wells office, visiting clients or attending industry events.
We’re also happy to consider flexible working arrangements, which you can discuss with Talent Acquisition.
What you’ll be doing:
- Communication development including configuration, creation, testing and analysis.
- Complete analysis work on new and existing document sets.
- Implement robust test process and technical documentation.
- Assist with the management and timely resolution of service requests.
- Work on designated projects as an expert, representing the team.
- Follow compliance and security processes to ensure all development work is approved and maintained.
- Take an adaptable approach to delivery, being a key point of contact for addressing issues and supporting escalations.
- Nurture excellent cross supplier, departmental, company and group relationships to ensure effective delivery.
- Mitigate delivery risk and undertake document configuration through scenario planning, risk mitigation and contingency plans.
Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we’re able to effectively manage interest. Therefore, if you’re interested in joining us at AXA, please don’t hesitate to apply.
What you’ll bring:
- Experience in technical development of documents, customer communications, including processes and fulfilment – essential.
- Significant experience in following business process, QA and UAT, and working in agile environment – essential.
- Campaign, new product launch and marketing communications experience – essential.
- Ability to understand complex business requirements for documents, and recommend and implement solutions.
- Pragmatic and logical thinker with a passion for detail.
- Passionate about using insights to act and do things differently.
- Confident in issue resolution.
- Broad developer experience, enabling alternative configurations across Financial Services, Health and Wellbeing activities.
As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.
This position has been defined as an Insurance Distribution Directive (IDD) role under the IDD regime which means that in addition to pre-employment screening checks, the successful candidate will be subject to background screening every 4 years with an annual declaration in interim years.
What we offer:
At AXA UK, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:
- Competitive annual salary of up to £45,000 dependent on experience
- Annual company & performance-based bonus
- Contributory pension scheme (up to 12% employer contributions)
- Private health cover
- Life Assurance (up to 10 x annual salary)
- 25 days annual leave plus Bank Holidays
- Opportunity to buy up to 5 extra days leave or sell up to 5 days leave
- AXA employee discounts
- Wellbeing services & resources
To apply, click on the ‘apply for this job’ button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we’re proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to
[email protected].
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Who we are:
At AXA Health, we help our members be the best version of themselves by providing access to health and wellbeing support for mind and body. We’re transforming our business by developing easy, efficient, digital experiences for our customers. We’re a collective of specialists passionate about helping our members flourish, whether that’s individuals and families, small businesses or huge corporates.
