Community Manager, Web3

Blockchain.com is the world's leading software platform for digital assets. Offering the largest production blockchain platform in the world, we share the passion to code, create, and ultimately build an open, accessible and fair financial future, one piece of software at a time.

We are seeking a passionate and Web3-native Community Manager to join our growing team. In this high-impact role, you will be responsible for building, engaging, and expanding a global community of crypto users and enthusiasts. You’ll serve as the voice and advocate for our community while working at the forefront of Web3 innovation.

In this role, you will report directly to the Head of Web3 and collaborate cross-functionally with product, marketing, strategy, and engineering teams. You will define community goals, execute on strategic initiatives, and foster vibrant engagement across both online and in-person channels. This role is ideal for someone who lives and breathes crypto, understands decentralized ecosystems, and thrives in fast-moving environments.

WHAT YOU WILL DO

• Grow and manage a high-impact, global community across platforms such as Discord, Twitter, Telegram, Reddit, and more.
• Define, track, and optimize key community KPIs related to engagement, retention, sentiment, and user growth.
• Collaborate closely with product, marketing, and engineering to relay feedback and align community initiatives with product roadmaps.
• Plan and execute community activations, including IRL and online events such as hackathons, meetups, workshops, AMAs, and campaigns.
• Drive daily engagement on Discord, including content development, moderation, and bot optimization.
• Represent the voice of the community internally and build a feedback loop between users and the broader R&D team.
• Stay on top of Web3 trends and community innovations to bring new ideas to our engagement strategy.
• Monitor, measure, and report on community health and engagement, continuously iterating based on insights.

WHAT YOU WILL NEED

• Proven experience building and scaling Web3 communities, with deep understanding of crypto culture, DeFi, and decentralized networks.
• Mastery in managing and growing audiences on Discord, Twitter, Telegram, Reddit, and similar platforms.
• Outstanding written and verbal communication skills, with the ability to translate complex ideas into engaging community dialogue.
• Highly proactive, self-starter attitude—comfortable working in ambiguity and independently driving execution.
• Strong organizational skills to plan and track KPIs, initiatives, and community feedback loops.
• Technical fluency and comfort working closely with product and engineering teams.
• Demonstrated ability to analyze community metrics, identify growth opportunities, and pivot strategies as needed.
• An always-online mindset—social media-savvy and excited about engaging with global communities in real time.

This is a high-ownership role with a growth path into Lead Community Manager. If you're ready to help shape the future of Web3 communities from the ground up, we’d love to hear from you.

COMPENSATION & PERKS

• Full-time salary based on experience and meaningful equity in an industry-leading company
• This is a hybrid role based in our London office, with a mandatory in-office presence three days per week.
• Work from Anywhere Policy: You can work remotely from anywhere in the world for up to 20 days per year.
• ClassPass
• Budgets for learning & professional development
• Unlimited vacation policy; work hard and take time when you need it
• Apple equipment
• The opportunity to be a key player and build your career at a rapidly expanding, global technology company in an emerging field
• Flexible work culture

Blockchain is committed to diversity and inclusion in the workplace and is proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, religion, color, national origin, gender, gender expression, sex, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, and apprenticeship. Blockchain makes hiring decisions based solely on qualifications, merit, and business needs at the time.

You may contact our Data Protection Officer by email at [email protected]. Your personal data will be processed for the purposes of managing Controller’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of Regulation (EU) 2016/679 (General Data Protection Regulation) as necessary for the purposes of the legitimate interests pursued by the Controller, which are the solicitation, evaluation, and selection of applicants for employment.

Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by Controller to help manage its recruitment and hiring process on Controller’s behalf. Accordingly, if you are located outside of the United States, your personal data will be transferred to the United States once you submit it through this site. Because the European Union Commission has determined that United States data privacy laws do not ensure an adequate level of protection for personal data collected from EU data subjects, the transfer will be subject to appropriate additional safeguards under the standard contractual clauses.

Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for employment. Under the GDPR, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have the right to data portability. In addition, you may lodge a complaint with an EU supervisory authority.