Community, Stakeholder & Customer Lead

West Thurrock, England, United Kingdom

5/13/2025

Description And Requirements

Skanska, one of the world’s leading project development and construction groups, is an inclusive and responsible business that is helping to build a better society.

We are looking for a Community, Stakeholder & Customer Lead to join our Infrastructure team in Thurrock, Lower Thames Crossing.

What you'll do:

• Drive and influence behaviours with stakeholders which help the scheme achieve its vision, mission, and strategy.
• Feed back to the Project Management Team stakeholder issues and concerns and help develop mitigation strategies and communication strategies to secure stakeholder satisfaction with progress.
• Lead a team of at least three competent personnel. Demonstrate people centric thought leadership with Customer and Stakeholder at the heart of the Kent Roads approach. (Initially an Individual Contributor role until nearer start of construction in 2027.)
• Collaborate with the Tunnels project team to interact with the Customer’s Customer in the most effective, efficient and accessible ways. Drive and collaborate in roadworks planning to put the customer at heart of everything we do. Recognise and codify how the project makes its customer and customer’s customer ‘feel’ and optimise customer satisfaction metrics.
  
  

What you'll bring to the role:

• Demonstratable experience and creative ability to manage external communications and messaging underpinned by a customer focus
• Knowledge of National Highways schemes and project management; experience of major roads projects
• High levels of resilience and adaptability
• Understanding of a competitive environment, customer needs and the ability to work creatively and lead with strategic goals
• Proven ability to influence and persuade key stakeholders
  
  

Equal opportunities

We thrive through embracing differences, whether they be social backgrounds, ethnicity, disability, gender identity or expression, age, religion, sexual orientation and any other protected characteristic – we know that diversity opens a rich potential for new ways of thinking, helping us to build successful and high-performing teams. We call it Naturally Skanska.

Flexible working

We welcome you to ask about flexibility at interview stage and we will explore what is possible for the role.

Reasonable adjustments

We would like you to perform at your best at every stage of our recruitment process. Please contact us using [email protected] if you require any adjustments that would support you throughout your application.

More Information About The Role

Please note this is an advert for our job vacancy, and therefore may not be inclusive of all assigned duties, responsibilities, or aspects of the role described, and may be amended at any time at the sole discretion of Skanska. For a full role profile, please contact us: [email protected]

Closing date

The closing date for this vacancy may be subject to change any time at the sole discretion of the business.

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