Compliance Monitoring Assistant

Who are 118118 Money?

At 118 118 Money, we are dedicated to helping Britain achieve financial fitness. In 2023, we proudly relaunched the iconic 118 118 twins, reaffirming our commitment to improving the financial health of individuals across the nation. Our loans and credit cards are designed specifically for those often overlooked by mainstream lenders, empowering over 800,000 customers on their journey to better financial well-being.

Our vision is to champion financial fitness throughout Britain by offering accessible products, valuable resources, and unwavering support. We are on a mission to provide fair and transparent credit solutions that promote financial well-being for all.

With an impressive 4.8 Trustpilot rating, we take pride in being an approachable lender, ready to provide clear financial support. If you’re inspired by what you’ve read and want to make a real difference in people's lives, keep reading — your next opportunity to contribute to our mission could be just a few clicks away!

What you'll do

Based in London or Cardiff, this is an exciting and challenging position for a highly motivated, customer focused and confident individual who is looking to progress their career.

The Compliance Monitoring Assistant will lead a programme of Monitoring activity in order to produce accurate, complete and insightful Monitoring reports.

You will play a key role in the delivery of the Compliance Monitoring Plan and therefore should be highly organised, able to deal with competing priorities and have a keen eye for detail.

You should have a good knowledge and experience of Consumer Credit Act and have experience of working with the FCA Handbook, particularly Consumer Credit Rules (CONC), Complaints Rules (DISP) and the over-arching Consumer Duty regulations.

You should also have good communication skills together with a good working knowledge of the Microsoft Office suite and an analytical mindset.

Key responsibilities:

• Undertake Compliance monitoring reviews in accordance with the annual Compliance Monitoring Plan, primarily across the customer journey.
• Delivery of high quality Monitoring reports, suggesting remedial action where required and tracking issues to closure.
• Provide ongoing feedback of development points identified through Monitoring activity to business functions to drive a positive compliance ‘no surprise’ culture whilst adhering to regulatory and company guidelines.
• Track all raised findings and recommendations made to the business, ensuring actions are closed in a timely manner and that those actions are adequate to address the finding.
• Undertake any other reasonable tasks as requested by management.

Who you are and what you’ll need:

Our ideal candidate will be an existing compliance professional with the following knowledge, capability and experience:

• Strong communication skills both oral and written and be able to deliver confidently to all levels of the business.
• Ability to influence stakeholders to take ownership of issues.
• Experience of carrying out internal monitoring.
• An ability to produce comprehensive reports and work with the Business to recommend pragmatic recommendations.
• Experience in a Consumer Credit Compliance environment and good knowledge and awareness of FCA CONC and DISP regulations and Consumer Duty.
• Excellent work ethic with a real passion to drive improvement.
• Calm manner and sensible approach are required, as you may have to deal with difficult situations in highlighting any business issues.
• Proactive, able to work on your own initiative and organised to juggle competing demands to effectively managing your own workload.
• Ability to keep up-to-date with industry developments in Consumer Credit and other relevant regulations.

What's in it for you?

• A competitive salary.
• Flexible, hybrid working opportunities.
• Company bonus scheme - if the business does well, you should get rewarded for your hard work.
• 25 days annual leave, (plus bank holidays) increasing to 27 after two years service and 30 after five.
• Company pension scheme – we provide an enhanced pension scheme with generous employer contributions to set you up for the future which includes life cover of 4x your base salary.
• Eye test - you can claim a freebie each year, or if your needs change.
• Employee Assistance Programme - we offer membership to a recognised scheme to support you and your wellbeing.
• A strong ethos of equality, diversity, and inclusion.
• Wide business exposure, in terms of business disciplines, projects and stakeholders.
• Direct contribution to business transformation and growth.
• Huge learning and career progression opportunities.
• Being valued as an individual from our team.
• Full training, support and mentoring to develop a successful career in financial services.

Like what you've heard? Great - apply now!

As a candidate, we know the interview process can be daunting and it’s important that you have a great experience with us. We will do all we can to make sure you are fully informed and excited by our story so we get to see the best from you. If you need any adjustments made to help you with the interview process, just let us know and we’ll do our best to accommodate them.

Following your application, we will want to learn more about you, your motivations, experiences, and values. In turn, you get to learn about our business, our culture, the role and what we can offer you.

Equal Opportunity Employer

At 118 118 Money we are passionate about equality, diversity, and inclusion. We are committed to being representative of different cultures, background, lifestyles, and groups, where everyone has an equal chance to succeed. It is our policy to treat everyone fairly and to ensure no one is disadvantaged or receives less favourable treatment. We recognise that everyone has different needs and while we can’t accommodate every flexible working request we are more than happy to have a conversation about it.

If you think you’d be great for the role, but don’t necessarily tick all the boxes, we’d still love to hear from you, so apply today and take the first step towards an exciting future!

How we handle your data

118 118 Money requires your personal data to process your application for a position within our Company. If your application is successful through to telephone screening/interview, and you are not selected for a role, we may store your personal data for 12 months to enable our HR team to contact you should future roles be advertised.

Where you apply, but are not selected for telephone screening/interview, we will delete your personal data once the position is filled.

118 118 Money does not use automated decisioning or profiling when selecting candidates. For your rights under GDPR please see our Privacy policy.

Please be aware that should we pursue your application, all our Financial Services employees will be expected to complete background checks to assess suitability for employment, these include; a criminal record, identity, sanctions, adverse finance, fraud prevention and reference checks to comply with our regulatory requirements.