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The Company
Cognizant (NASDAQ:CTSH) is a leading provider of information technology, consulting, and business process outsourcing services, dedicated to helping the world's leading companies build stronger businesses. Headquartered in Teaneck, New Jersey (U.S.), Cognizant has over 350,000 employees as of January 2025. Cognizant is a member of the NASDAQ-100, the S&P 500, the Forbes Global 1000, and the Fortune 500 and is ranked among the top performing and fastest growing companies in the world.
Cognizant Consulting
At Cognizant, our consultants orchestrate the capabilities to truly change the game across strategy, design, technology and industry/functional knowledge to deliver insight at speed and solutions at scale. Our consulting services elevate the unique abilities and business aspirations of customers and employees and build relationships based on trust and value.
Life Sciences Consulting
In Life Science Consulting, all our consultants share a common personal value – improving the health and wellbeing of all those around them, in communities and across society.
Each of our Consultants has made a conscience decision to pursue careers to enable them to live such values. As a result, we have a diversity of talent that comes from all different backgrounds. From those that have pursued academic careers in the Sciences, to those that have trained or worked in healthcare, to those that have worked in Pharmaceutical or Medical Device companies, or simply worked for other Consulting companies – we have a diverse team that specialises in the different areas our clients are seeking to transform in Life Sciences.
Role Outline
The Consulting Manager will play a key role in delivering strategic CRM and Commercial IT solutions to clients in the pharmaceutical and biotech sectors. This role requires a strong understanding of life sciences commercial operations and hands-on experience with CRM platforms such as Veeva and Salesforce. The successful candidate will engage with clients to derive strategic insights, shape transformation roadmaps for commercial activities, lead engagements, support digital transformation initiatives, and contribute to internal capability development.
Responsibilities
- Provide CRM Subject Matter Expertise (SME) to direct the design, implementation, and optimization of CRM platforms (e.g., Veeva CRM, Salesforce) for life sciences clients.
- Translate commercial business requirements into scalable digital solutions aligned with compliance and regulatory standards.
- Conduct business process analysis, stakeholder interviews, and system assessments to inform IT roadmaps.
- Collaborate with cross-functional teams including data, analytics, regulatory, and medical affairs.
- Support change management, training, and user adoption strategies.
- Contribute to business development activities including proposals, client presentations, and thought leadership.
- Mentor junior consultants and support knowledge sharing across the team.
Experience Required
- 5+ years of experience in life sciences consulting or IT roles specializing in Life Science CRM and digital channels.
- Strong fundamental consulting skills and experience of how to engage clients to frame problem statements, shape materials for effective communication and demonstrate critical thinking
- Strong understanding of pharmaceutical commercial operations (sales, marketing, medical affairs).
- Proven expertise in CRM platforms (Veeva CRM, Salesforce, or similar).
- Understanding of modern commercial activities including omnichannel, marketing automation and digital content creation
- Ability to guide and advise clients on future roadmaps
- Familiarity with data integration, customer master data, and compliance frameworks (e.g., GxP, GDPR).
- Experienced in Business Analysis methodologies and contributing to both process improvements and delivering systems that users adopt, trust, and scale up to meet new needs
- Success in working with Product Managers/owners, UX, copy writers and engineering teams to create next generation digital customer experiences. Additional experience in product launch, customer testing and rapid innovation sprints welcome
Contribution To Development Of Practice
- A line manager, coach and mentor to members of the team
- Lead practice activities including Capability Development, Knowledge Management, Proposition or Solution Development
- Develop focused Thought Leadership assets including industry ‘points of view’ or ‘white papers’, podcasts, blogs, video interviews etc
