Consumer Duty Product Owner - 12 month FTC

Glasgow, Scotland, United Kingdom

12/18/2024

We’re currently seeking a driven and experienced Consumer Duty Product Owner to join our team at AXA Commercial on a 12 month Fixed Term Contract. You’ll own and coordinate a roadmap of activities crucial for ensuring our Commercial business's compliance with Consumer Duty Regulation. You’ll play a pivotal role in influencing priorities, building consensus, and developing investment cases for business change.

With a robust background in regulatory and compliance change, along with a comprehensive understanding of the Consumer Duty and its application in General Insurance, you’ll possess exceptional communication and influencing skills to engage with stakeholders at all levels, including executive leadership.

At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least 40% of your week away from home, moving to the majority of your working week from September 2025. Away from home means either attendance at one of our office locations, visiting clients or attending industry events.

What you’ll be doing:

• Review changes to FCA Consumer Duty regulation, revised guidance and developing industry practice and support business to translate into action plans.
• Liaise between AXA’s Risk, Commercial Change and the Commercial business helping the business put together short and long term roadmaps of strategic Consumer Duty requirements tied to the 24-28 strategy and initiatives.
• Develop and lead Consumer Duty Maturity assessments, supporting executive owners of Consumer Duty pillars to self-assess.
• Maintain the AXA Commercial roadmap of Consumer Duty related business projects and BAU activities.
• Work with business to ensure actions have accountable owners and named persons responsible for delivery.
• Prepare input to UK Second line Quarterly Consumer Duty Board Updates and prepare Monthly MC reporting.
• Act as the point of contact for FCA requested Audit of Consumer Duty action plans.
• Oversight of Vulnerable Customer project including support in mobilisation, resourcing, scoping and establish governance and working groups.
• Oversight of other change led Consumer Duty related projects as agreed.
  
  
  

Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we’re able to effectively manage interest. Therefore, if you’re interested in joining us at AXA, please don’t hesitate to apply.

What you’ll bring:

• Consumer Duty regulation understanding and implementation experience in complex organisations with geographically dispersed employees.
• Significant experience managing, delivering, and measuring success.
• Experience of successfully influencing senior stakeholders.
• Skilled in balancing strategic thinking with operational implications.
• Ability to focus on both Customer and business value needs and results over solutions.
• Focus on collaboration and experience at communicating to a wide variety of stakeholders.
• Capability to coordinate, take the initiative, and stay focused on the outcome.
  
  
  

As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.

What we offer:

At AXA UK, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:

• Competitive annual salary of up to £65,000 based on experience
• Discretionary company & performance-based bonus
• Contributory pension scheme (up to 12% employer contributions)
• Life Assurance (up to 10 x annual salary)
• 28 days annual leave plus Bank Holidays
• Opportunity to buy up to 5 extra days leave or sell up to 5 days leave
• AXA employee discounts
• Gym benefits
  
  
  

To apply, click on the ‘apply for this job’ button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we’re proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to leanne.white@axa-insurance.co.uk.

Who we are:

AXA Commercial protects businesses, from multinationals to micro start-ups, giving them the confidence to thrive. We’re currently making our biggest ever investment to develop the expertise and skills we need to be the best. We’re a vibrant community where everyone is supported to learn, develop, and take ownership of their work.