Contact Centre - Inbound

Title: Customer Care Advisor – Inbound

Hours: 40 hours per week, Full Time

Location: Glasgow City Centre – Office based

Salary: £25,396 plus bonus

Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology.

For over 35 years, millions of patients have trusted Optical Express with their eye care. As Europe’s leading private provider of laser eye, premium intraocular lens and cataract surgery, our Surgeons undertake more laser procedures collectively than any other provider. We look after thousands of patients in our clinics every week and it’s a privilege to transform the lives of so many.

The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity.

The culture extends to our local communities, through our range of charitable and environmental

projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.

Each day will vary however the core components of your role will include:

• Help our patients calling in with a wide range of enquiries from arranging sight tests to arranging refractive treatments.
• Deliver an outstanding patient experience always putting the patient first.
• Display strong communication and problem solving skills
• Build trust and rapport with our patients ensuring the best possible outcome to their enquiry.
• Display strong administration skills.
• Always look for opportunities to improve the patient journey.

Essential skills

• Excellent verbal and written communication skills
• The ability to deal with customers over the telephone in a confident and professional manner
• A willingness to learn
• Excellent rapport building and communication skills with the ability to overcome objections

What’s in it for you?

• Excellent uncapped bonus structure
• State of the art, modern working environments
• 29 days annual leave (pro rata)
• Free Laser Eye Surgery and Intraocular Lens Surgery
• Free eye tests
• Discounted prescription eye wear and sunglasses
• Generous Optical Express friends and family discount scheme
• Full training on refractive treatments and patient handling
• Clear progression routes for top performers
• Pension scheme

This is a fantastic opportunity to join an established organisation where you will have the support to grow and develop within a professional working environment.

Optical Express is an equal opportunities employer