At Honda we embrace inclusion in our various policies, so whilst our contracts state that the hours are as required to fulfil the role with a minimum of 35 hours per week, we offer flexibility for when you work. The regular office hours are 08:00 – 16:00 Monday to Thursday with a half hour lunch break & 08:00 – 13:00 on a Friday. However, we offer flexibility of when you work with our daily flex-time start of between 07:00 and 11:00 providing that there is no business requirement.
Whilst there is no contractual right to work from home, the flexibility we offer is that you can request to work from home 2 days per week, again providing there is no business requirement to attend the office.
Role
The role is an integral member of the Finance Operations team. We are looking for a dynamic, action orientated leader who can provide strategic insight and operational excellence across both operational and transformation project deliverables.
Outline Of The Role
As the accountable owner for the O2C processes in Europe the role is responsible for creating smoothly functioning end to end processes, leveraging both local Honda teams and the outsourced Shared Services organization to drive process standardisation and optimisation throughout the region.
Leading initiatives to drive best practice and being the key representative for the O2C stream in all business lead system projects impacting finance processes. This role will play a major part in the design and implementation of the Honda Finance operating model alongside daily operational responsibility for delivery of the O2C services.
Main Responsibilities
Operations
- Lead team responsible for the day-to-day operations of the O2C processes.
- Manage relationship with outsourced shared service provider to ensure effective performance.
- Ensure processes are managed and completed within issued deadlines and to a high standard.
- Oversee the O2C process performance. Develop, maintain and monitor a set of Key Performance Indicators to measure the effectiveness of the O2C processes and identify areas for improvement.
- Develop and implement key reports to support the business.
Process Owner
- Own the European O2C end to end process.
- Develop and implement Pan E processes that are consistent, efficient and aligned with Honda Motor Europe’s strategic goals.
- Ensure optimal use and adoption of technologies and automation. Maintain knowledge of external developments in the O2C process area to ensure up to date understanding of industry best practice and regulation changes.
- Serve as the European champion for O2C by partnering with regional leadership in Business, Finance, IS and other stakeholders to promote O2C objectives and to resolve issues and non-compliance.
- Collaborate with other relevant teams to ensure that all processes integrate with other finance and non-finance processes.
- Contribute towards the constant improvement in the quality and accuracy of the finance systems and the finance master data to ensure uninterrupted business continuity.
- Ensure all processes are documented and all process documentation is up to date and in line with industry best practice.
Data Quality
- Develop quality controls to ensure processes meet data quality guidelines.
Training/Knowledge sharing
- Provide regular and timely training to all relevant stakeholders.
- Develop training materials that can be utilized effectively, utilizing both self-serve and delivered methodologies.
Strategic Projects
- Provide process expertise and guidance to support project development.
Governance and Compliance
- Provide governance and oversight, establish/enhance existing process controls to ensure all governance requirements are met. Co-ordinate preparation of required materials to meet SOX and Internal Audit requirements.
Relationship Management
- Work closely with Finance, IS, Shared Services and other business stakeholders to ensure functional requirements are understood and meet business needs.
Change Management
- Work closely with IT, Projects, Business Stakeholders and other Process Owners to manage the demand for changes and ensure that the impact of change requests are fully understood.
- Act as key stakeholder to assess the impact of business change on the O2C processes. Provide guidance and insight to business and project teams to ensure change impact is understood and change is smoothly implemented.
- Own the benefit realisation and measurement for project improvements within the O2C processes.
- Influence operational stakeholders and key leaders to drive O2C process improvements throughout the business.
Team Management
- Lead the Pan E O2C team and direct the work of the O2C offshore Shared Services teams.
- Create a culture of continuous improvement within both teams.
Qualifications, Skills And Experience
- Experience working as a O2C Process owner within a large multinational business.
- Strong leadership and management skills coupled with full commitment to results achievement & accountability.
- Experience of Shared Services Center or related contact center operations.
- Leadership responsibility managing teams and influencing senior-level management and key stakeholders.
- Strong customer focus with highly consultative approach.
- Strong communication and interpersonal skills and ability to speak to technical teams.
- Problem-solving, negotiation and decision-making skills to influence management as well as internal and external partners.
Specific Requirements
- Self-motivated and capable to take initiative to drive change.
- Flexible and proactive attitude and open to implement change.
- Ability to motivate others towards a common goal.
- Ability and willingness to travel.
- Respect confidentiality and commercially sensitive information.
Honda is committed to the principle of equal opportunity in the workplace for all employees, temporary workers, contractors, applicants and visitors. Honda also encourages respect for the individual differences and talents of others while making full use of one's own abilities, based on Honda's philosophy of respect for the individual.
At Honda, we value and celebrate diversity and are committed to being a fair, non-discriminatory company that promotes and welcomes the uniqueness and differences of people around the world. We recognise that a diverse workforce allows for different ideas and perspectives, and we encourage everyone to share them. We strive to foster a culture of belonging that is consistent with Honda's core values and lived out in the way we work and respect each other. For us at Honda, diversifying our workforce means increasing its overall strength by providing people with equal opportunities - regardless of personal characteristics or previous careers.
This commitment flows directly from the Honda philosophy and the belief that we are all working towards a common goal. Honda recruits, hires, trains and promotes the most qualified/experienced individuals at all levels without regard to race, origin, religion or belief, gender, sexual orientation, age, disability or any other protected characteristic.
